New York State Electric & Gas Corp Customer Service Issues

I'm struggling with my vision due to diabetes complications, including astigmatism and possibly glaucoma. Last month, I requested my bill in large print as I have difficulty reading. However, I am still unable to read it clearly even with a magnifier. Due to my current health issues, including severe ear pain and breathing difficulties, I won't be able to make payment arrangements by the 27th. I am unable to call right now, but I can receive incoming calls. Please contact me at your earliest convenience. My account number is 1[redacted]-[redacted]. Thank you.

I recently canceled my service at 77 Hazelhurst Ave., Auburn, NY (customer #1[redacted]-[redacted]). Starting from December [redacted], I've consistently received monthly payment due charges which I promptly paid. Despite moving and canceling the service at the mentioned address, I've noticed a $[redacted].00 credit in my account. I am expecting a full refund of this amount. I am unsure of the exact duration for payments to reflect in the system, but I urge for a more efficient process. The meter readings seemed inaccurate, with only one reading being actual while the estimated readings were unusually high. During the period in question, the property was unoccupied, and basic utilities were not utilized regularly. Additionally, contacting Customer Service was challenging as the line was frequently busy, and the office hours were restricted to Mondays and Thursdays. I kindly request information on when I can anticipate the refund. Thank you.

While working from home, I experienced a sudden power outage during a Zoom meeting due to an electric meter change without any prior notice. Despite asking why the worker didn't ring the doorbell first, he simply replied that he thought no one was home. This lack of communication caused me to lose valuable work time and disrupted my meeting. A colleague mentioned having a similar experience recently. Taking a moment to notify customers before shutting off power could prevent unnecessary inconveniences. I am very disappointed with this poor customer service and would appreciate the opportunity to discuss this matter further.