Iberia Airlines Customer Service

Phone Number & Contact Info

Iberia Airlines's Best Phone Number

800-772-4642
Toll-free·Calls Reservations·Most popular Iberia Airlines number
Q:

How do I talk to a live human at Iberia Airlines?

A:Press 2 at the first menu, then press 0.
Q:

Does Iberia Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Iberia Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then press 0.
Here is how our research team describes the way the Iberia Airlines phone system greets you: General info, press 1. Damage package, press 4, or just wait on the line for a representative.
Below are some clips we've found from Iberia Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Iberia. If you wish to continue in English, please press one. Iberia. That this call can be recorded. To know more about the legal conditions, you can access Iberia dot com. Now to give you the best attention possible, please choose the option that suits best your call by pressing the number on your phone. One, bookings and general information. Two, flight modifications. Three, Iberia plus. Four, lost or damaged baggage. I'm going to transfer you to an agent. Please hold on the line."
Excerpt from a call with Iberia Airlines
Monday, January 22, 2024 9:16 AM

What are the hours and when should I call?

Iberia Airlines operates the call center for this 800-772-4642 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 237 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Iberia Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Iberia Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Iberia Airlines is Saturday. The most busy day to call is Wednesday, which averages 88% more phone calls by comparison. Again, this is based on a sample of 237 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Iberia Airlines

In summation, the best day to call Iberia Airlines is Friday.

Why Customers Call Iberia Airlines

If you have time to do a bit of reading before you call Iberia Airlines, we recommend you read over some of our problem-specific articles.

Are there any special services for passengers with disabilities on Iberia Airlines?

Yes, Iberia Airlines provides special services for passengers with disabilities. Our goal is to ensure a safe and comfortable journey for all passengers. We offer assistance during check-in, boarding, and disembarking. Passengers who require mobility assistance can request wheelchair services, accompanied by our trained staff. Additionally, we prioritize accommodating guide dogs, hearing or visually impaired passengers, and those requiring medical assistance. It is important to notify us of any special requirements at least 48 hours before your flight, enabling us to make the necessary arrangements. Our trained professionals are committed to providing personalized attention and ensuring a seamless travel experience for passengers with disabilities. For further information or to request assistance, please contact our dedicated Special Assistance department or visit our website.

What is the check-in process for Iberia Airlines?

The check-in process for Iberia Airlines is quick and convenient. Passengers can check-in online, through the Iberia app, or at the airport. Online check-in is available 24 hours before the flight departure and allows travelers to choose their seats and print or download their boarding passes. The Iberia app provides the same functionalities and allows passengers to have their boarding passes on their mobile devices. At the airport, there are self-service kiosks where travelers can check-in or they can proceed directly to the designated check-in desks. Passengers are advised to arrive at the airport at least two hours before departure for domestic flights and three hours before for international flights to complete the necessary security procedures. Overall, Iberia Airlines offers multiple options for check-in, ensuring a hassle-free start to your journey.

What is the baggage allowance for Iberia Airlines?

The baggage allowance for Iberia Airlines depends on the type of ticket and destination. For most routes, Economy Class passengers are allowed to bring one piece of carry-on luggage weighing up to 10 kg, as well as one personal item. Business Class travelers can carry two pieces of hand luggage, each weighing up to 14 kg, plus one personal item. Checked baggage allowance varies by route and fare type, ranging from no free allowance to two checked bags weighing up to 23 kg each. Some ticket fares may offer additional baggage benefits or restrictions. To ensure compliance and avoid additional fees, it is recommended to review the detailed baggage policy on the Iberia Airlines official website or consult with their customer service.

Top Iberia Airlines customer service problems

Click the link above to get answers to just about any Iberia Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Iberia Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Lost luggage query: "Our luggage never showed up after our flight from Boston to Madrid to Seville."
- From a call lasting 3m 12s , Jun 4, 2024 8:39 AM
Flight date change: "I need to change some flight to March first twenty twenty five to March eighth."
- From a call lasting 6m 47s , May 30, 2024 1:10 AM
Assistance with flight check-in: "I'm having a terrible time checking in for my two flights tomorrow, can you help?"
- From a call lasting 4m 22s , May 26, 2024 4:02 PM
Inquiry about transit Visa: "Please, I want to ask you about transit Visa for Chinese people from Cairo to Madrid or Quito."
- From a call lasting 2m 58s , May 26, 2024 8:16 AM
Inquiry about transit Visa: "I ask about the transit Visa. It's available?"
- From a call lasting 3m 15s , May 26, 2024 8:05 AM
Email language request: "I would like to know if I can get my email sent to me in English."
- From a call lasting 8m 56s , May 18, 2024 10:47 AM
Luggage tracking inquiry: "I'm calling because every time I look on the tracker for my suitcase and all my luggage, nothing's coming up."
- From a call lasting 3m 26s , May 14, 2024 6:32 AM
Inquiry about seat upgrade: "Calling to see if we could possibly upgrade to more comfortable seats on our flight from SFO to London."
- From a call lasting 3m 55s , Apr 8, 2024 10:46 PM
Call quality issue: "Hello? Can you hear me?"
- From a call lasting 1m 31s , Mar 29, 2024 5:04 PM
Retrieve lost booking number: "I lost my phone with the booking number, I'm Elizabeth McLoughorne flying from Barcelona to New York on May eighth on flight 2627."
- From a call lasting 8m 23s , Mar 24, 2024 6:13 PM

More Iberia Airlines Customer Service Contacts

There are of course other ways to contact Iberia Airlines customer service besides the phone. Below we list the best ones, by medium.

Iberia Airlines Customer Service on X (formerly Twitter)

@Iberia_en - Customer Service
Customer service Twitter page
Iberia Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Iberia Airlines Customer Help Desk / Web Support

iberia.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Iberia Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Iberia Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Iberia Airlines agent. This phone number is Iberia Airlines's best phone number because 5,742 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-772-4642 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Iberia Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, Iberia Airlines has 1 phone number. It's not always clear what is the best way to talk to Iberia Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Iberia Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Iberia Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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