GameStop Phone Number

Calling GameStop customer service faster by GetHuman

800-883-8895
Customer service
Current Wait: 37 mins (33m avg)
Hours: Mon-Fri 9am-5pm, Sat 10am-3pm EST; best time to call: 9:30am
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Reasons customers like you called recently

The remaining amount of my gift card was stolen and used. I have only ever used it on m...
I was trying to do a trade at my local to buy some more ps* stuff. Then I was infotmed...
I placed an order what do you mean online for GTA five for PC. i’ve tried to contact Ga...
I need to update a shipping address on an online order before it ships out.
I placed an order for the $*** ps* bundle and the website said I should have been charg...
i ordered an xbox one that i had arranged to be delivered to my home in texas but it go...
Ho comprato una Xbox usata online ma manca un cavo
I want to know if the GameStops around my area will have any PS*s for Black Friday. I a...
Buonasera io ho ordinato un gioco da voi pagandolo in negozio ma non ho ricevuto ancora...
Pre ordered Spider-Man new game on line. Was promised it would be delivered the day it...
Where can I buy a ps*?I really want it for my younger brother who is in stage * cancer...
Our PlayStation pre order coupon has been sent to an inactive email is there anything...
Ordered the x-box series X on the *nd of November and paid in full £***.*I’ve had an or...
I want to cancel an order that keeps getting the delivery date pushed further out. I pa...
I would like the email on my power up rewards account changed, and I can’t sign into th...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on GameStop's Phone-Based Customer Care

GameStop is a retail merchant of software, consumer electronics and video games, along with fan merchandise. With thousands of locations, as well as an e-commerce website, it isn't surprising that GameStop gets lots of calls.

Why Do People Call GameStop Customer Support?

People call GameStop customer support for a range of reasons, including:

  • Questions about products or services
  • Inquiries regarding GameStop's loyalty programs
  • Complaints or comments about stores
  • Placing orders or monitoring order status
  • Arranging for a refund or exchange
  • Monitoring the status of a refund
  • Managing GameStop gift cards
  • Website technical support

Best Practices for Calling GameStop Customer Service

GameStop does not promote its corporate customer service number. Visitor's to its website are directed to an online form or the company's social media accounts. However, there is a toll-free customer service number that is available. It provides callers with an automated menu that directs the caller to the appropriate representative or department.

If your purchase was made at a GameStop store, you may find that is easier to call the store directly. However, if that doesn't work, calling GameStop's corporate customer service might be your best option.

In addition to the general customer service number, there is also a separate number for PowerUp Rewards, GameStop's loyalty program.

Here are a few things you can do to help insure that your call to GameStop customer service goes smoothly:

  • Before calling, make sure that you have the necessary information to complete your call. This should include your order number, loyalty card number, the name and serial number of the product that you are inquiring about or any correspondence that you've received from GameStop regarding your issue.
  • If you are calling about a GameStop store, make sure you have the store address handy. Local store addresses can be found on your receipt or on the GameStop website.
  • Have a pen and paper handy when calling GameStop. Taking notes during your call can be a big help if you need to escalate your case.

How Do People Feel About Their Calls to GameStop Customer Support?

There appears to be a range of opinions on the quality of GameStop phone-based customer service. Frequent areas of concern are long wait times to talk to an agent, the politeness of agents and an ongoing problem of agents being unable to appropriately manage orders placed on the website.

What Kind of Issues Can GameStop Customer Support Resolve?

GameStop customer support agents can do things like check the status of an order, take a complaint about service at a local store, and initiate a refund for a product you bought online.

You can also ask for assistance with your loyalty club membership as well as gift cards that you've purchased. In some cases, a representative may also be able to provide assistance with using the GameStop website or helping you receive assistance with a product that does not appear to be working correctly.

What Can't Be Resolved by Phone With GameStop?

GameStop customer service representatives may be able to provide assistance with returns and status updates, but you will have to physically mail your product back to GameStop or bring the item to a GameStop store to get a refund. A GameStop agent may also have to direct you to a manufacturer if you are having difficulty operating a product that you have purchased online or through one of the company's retail stores.

What Can I Do If I Am Unhappy With My Call to GameStop?

If your call to GameStop didn't go well, don't give up on trying to resolve your concern. You still have options or resolving your situation.

First, review the notes you took during the call. If you didn't take notes, jot down what happened during your conversation with GameStop. You can refer to this in future conversations with GameStop customer service representatives.

Next, try calling back. Some customer service agents have more experience and knowledge than others. These representatives may be better able to provide assistance and resolve your complaint.

If calling doesn't work, you still have a few options. Visit GameStop online and fill out their customer service form. Another option is to get in touch via the company's social media platforms. Social media and email forms provide you with a record of your communications, which can be helpful if you need to involve a third-party, such as a credit card company, in your dispute.

Another option is to visit a GameStop store. An in-person conversation with a store associate or manager may be more effective in dealing with an issue that is not easily resolved over the phone.

Customer Number 800-883-8895 - by the Numbers

Phone number to dial800-883-8895
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm, Sat 10am-3pm EST
Best time to dial9:30am
Navigate phone maze to a humanPress 1 at first menu.
Average wait
Current wait37
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, facebook, web
Quality of communication64%
Quality of help65%
Customer votes7,886
Information last updatedWed Nov 18 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

GameStop's Best Toll-Free/800 Customer Phone Number

This is GameStop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GameStop agent. This phone number is GameStop's Best Phone Number because 20,202 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-883-8895 include Refund a Charge, Lost Gift Card, Account Access, Gift Card Code Won't Work and other customer service issues. The GameStop call center that you call into has employees from Texas and is open Mon-Fri 9am-5pm, Sat 10am-3pm EST according to customers. In total, GameStop has 3 phone numbers. It's not always clear what is the best way to talk to GameStop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting GameStop - by phone or otherwise

While 800-883-8895 is GameStop's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other GameStop customers, is by calling their 877-676-4263 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-676-4263 for Customer Service. If you think this information is inaccurate or know of other ways to contact GameStop please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for GameStop.

What is GetHuman's Relationship to GameStop?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like GameStop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our WalMart Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Costco Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like WalMart or Costco. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

GameStop Contact Info

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