GameStop is a retail merchant of software, consumer electronics and video games, along with fan merchandise. With thousands of locations, as well as an e-commerce website, it isn't surprising that GameStop gets lots of calls.
People call GameStop customer support for a range of reasons, including:
GameStop does not promote its corporate customer service number. Visitor's to its website are directed to an online form or the company's social media accounts. However, there is a toll-free customer service number that is available. It provides callers with an automated menu that directs the caller to the appropriate representative or department.
If your purchase was made at a GameStop store, you may find that is easier to call the store directly. However, if that doesn't work, calling GameStop's corporate customer service might be your best option.
In addition to the general customer service number, there is also a separate number for PowerUp Rewards, GameStop's loyalty program.
Here are a few things you can do to help insure that your call to GameStop customer service goes smoothly:
There appears to be a range of opinions on the quality of GameStop phone-based customer service. Frequent areas of concern are long wait times to talk to an agent, the politeness of agents and an ongoing problem of agents being unable to appropriately manage orders placed on the website.
GameStop customer support agents can do things like check the status of an order, take a complaint about service at a local store, and initiate a refund for a product you bought online.
You can also ask for assistance with your loyalty club membership as well as gift cards that you've purchased. In some cases, a representative may also be able to provide assistance with using the GameStop website or helping you receive assistance with a product that does not appear to be working correctly.
GameStop customer service representatives may be able to provide assistance with returns and status updates, but you will have to physically mail your product back to GameStop or bring the item to a GameStop store to get a refund. A GameStop agent may also have to direct you to a manufacturer if you are having difficulty operating a product that you have purchased online or through one of the company's retail stores.
If your call to GameStop didn't go well, don't give up on trying to resolve your concern. You still have options or resolving your situation.
First, review the notes you took during the call. If you didn't take notes, jot down what happened during your conversation with GameStop. You can refer to this in future conversations with GameStop customer service representatives.
Next, try calling back. Some customer service agents have more experience and knowledge than others. These representatives may be better able to provide assistance and resolve your complaint.
If calling doesn't work, you still have a few options. Visit GameStop online and fill out their customer service form. Another option is to get in touch via the company's social media platforms. Social media and email forms provide you with a record of your communications, which can be helpful if you need to involve a third-party, such as a credit card company, in your dispute.
Another option is to visit a GameStop store. An in-person conversation with a store associate or manager may be more effective in dealing with an issue that is not easily resolved over the phone.
This is GameStop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GameStop agent. This phone number is GameStop's Best Phone Number because 20,202 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-883-8895 include Refund a Charge, Lost Gift Card, Account Access, Gift Card Code Won't Work and other customer service issues. The GameStop call center that you call into has employees from Texas and is open Mon-Fri 9am-5pm, Sat 10am-3pm EST according to customers. In total, GameStop has 3 phone numbers. It's not always clear what is the best way to talk to GameStop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-883-8895 is GameStop's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other GameStop customers, is by calling their 877-676-4263 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-676-4263 for Customer Service. If you think this information is inaccurate or know of other ways to contact GameStop please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for GameStop.
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