GameStop Customer Service

Phone Number & Contact Info

GameStop's Best Phone Number

Toll-free·Calls Customer Service·Most popular GameStop number

How do I talk to a live human at GameStop?

A:Press 1 at first menu.

Does GameStop offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-10pm, Sun 8am-8pm CST. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

GameStop Customer Phone Numbers

Power Up Rewards Customer Service

Toll-free · Mon-Fri 9am-5pm, Sat 10am-3pm EST · Just call someone will answer. Don't need to go through a menu. Takes you straight to Customer Service. · Gamestop.com orders or product info, press 1. For Power Rewards account or Game Informer magazine subscription, press 2. For store-related inquiries, press 3. For gift card inquiries, press 4. For Gamestop blockchain, press 6.

Corporate Offices

Mon-Fri 9am-11pm, Sat-Sun 9am-5pm CST · Press 1 at first menu. · Corporate Office - For customer service, press 1. For marketing, press 2. For human resources or payroll, press 3. For accounting, press 4. For merchandising, press 5.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this GameStop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at first menu.
Here is how our research team describes the way the GameStop phone system greets you: Gamestop.com orders or product info, press 1. For Power Rewards account or Game Informer magazine subscription, press 2. For store-related inquiries, press 3. For gift card inquiries, press 4. For Gamestop blockchain, press 6.
Below are some clips we've found from GameStop's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling GameStop. To connect you to the person who can best assist you, please listen carefully and select from the following menu options. Press one for a assistance with your GameStop dot com order or product information. Press two for assistance with your GameStop Pro account or Game and Former magazine subscription."
Excerpt from a call with GameStop
Monday, January 8, 2024 3:57 PM

The first phone menu

"Thank you for calling GameStop. To connect you to the person who can best assist you, please carefully and select from the following menu options.
Press one for assistance with your GameStop dot com order or product information.
Press two for assistance with your GameStop Pro account or Game and Former magazine subscription.
Press four for assistance with a gift card inquiry.
Please press five to hear these options again."
Excerpt from a call with GameStop
Wednesday, February 28, 2024 7:03 PM

After you press 1

"If you are calling for the status of your order, press one.
If you are calling for the status of a replacement or refund, press two."
Excerpt from a call with GameStop
Wednesday, February 21, 2024 12:56 AM

After you press 3

"Press one for inquiries concerning a store return.
Press two for all other inquiries."
Excerpt from a call with GameStop
Saturday, March 16, 2024 11:55 PM

What are the hours and when should I call?

GameStop operates the call center for this 800-883-8895 phone number Mon-Sat 8am-10pm, Sun 8am-8pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 168 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GameStop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GameStop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GameStop is Sunday. The most busy day to call is Friday, which averages 760% more phone calls by comparison. Again, this is based on a sample of 168 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call GameStop

In summation, the best day to call GameStop is Monday.

Calling this GameStop Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 29, 2023

I had a problem with an order that I placed online. It said that it shipped, but when it arrived, there was another game in the packaging. This was an odd mistake and not one that I've ever seen happen. Of course, the holiday season is extremely busy, and apparently, some elf wasn't paying too much attention in the packing department. I wasn't quite sure how to deal with the situation, but I still wanted the game that I paid for, so I figured the best thing to do was call GameStop and talk to someone about how to get this fixed. 

They probably have a lot of people calling their phone lines, especially since Christmas just ended. I may not be the only person who ended up in this situation, and there are probably people attempting to figure out how they can return things. Usually, you can't return games once they are open, and I'm sure that has caused some sticky situations with some angry customers. Despite that fact, I only spent about two minutes on hold, and that isn't bad as well, so if I had a new problem, I wouldn't hesitate to call GameStop again. 

When I called, an automated assistant picked up the call and said, "Thank you for calling GameStop. To connect you to the person who can best assist you, please listen carefully and select from the following menu options. Press 1 for assistance with your GameStop.com order or product information. Press 2 for assistance with your GameStop Pro account or Gamer magazine subscription. Press 3 for assistance with a store-related inquiry. Press 4 for a gift card-related inquiry. Press 5 to hear these options again." I chose option 1 because I needed assistance with my order from the online website. 

This took me to another directory, and there were around five options, but they went so quickly that I wasn't even sure what half of them were. This worked out in my favor, though, because I didn't know what to pick, and it automatically just transferred me straight to a hold line. It instructed me to "Please hold for the next available representative," which worked fine for me. I was on hold for about two minutes, listening to a calm guitar melody. Then Hector picked up the phone and explained that they would be sending me a shipping code to return the incorrect game, and once it was received, they would mail out the correct one. My only issue is that Hector had a really thick accent, and sometimes I had to ask him to repeat himself. Besides that, my problem was resolved, and the process was fairly simple.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call GameStop

If you have time to do a bit of reading before you call GameStop, we recommend you read over some of our problem-specific articles.

What Is the GameStop Return Policy?

If you are looking to purchase consoles, accessories or video games at Gamestop, understand the company's return policy. In general, most items can be returned within 30 days of purchase, but some exceptions are. Additionally, pre-owned items may have a shorter return window and must be in good condition to be accepted. Ultimately, the Gamestop return policy is fairly straightforward, but there are a few conditions that you need to be aware of before making a return.

What is the GameStop PowerUp Rewards program?

The GameStop PowerUp Rewards program is a membership program designed for gamers. By joining the program, members can unlock various benefits and rewards. These include earning points for every purchase made at GameStop, which can be redeemed for discounts on future purchases. Members also receive exclusive access to special offers, promotions, and events. Additionally, the PowerUp Rewards program offers gamers the opportunity to trade in old games and consoles for store credit or cash. Depending on the membership tier, members may also receive additional perks such as a subscription to Game Informer magazine and access to exclusive digital content. Overall, the GameStop PowerUp Rewards program provides gamers with a way to enhance their gaming experience and receive rewards for their loyalty.

What is the GameStop pre-order policy?

At GameStop, our pre-order policy ensures that customers can secure their highly anticipated games by reserving them in advance. Pre-ordering allows gamers to guarantee a copy on or shortly after the release date, even for limited editions or rare collector's items. To pre-order, customers can visit any GameStop store or our official website and place a small deposit. This pre-order deposit can vary depending on the game or edition. By pre-ordering, customers are prioritized for stock allocation, reducing the risk of missing out due to high demand. However, it's important to note that pre-orders are not mandatory, and customers can still purchase games without a pre-order. Furthermore, if circumstances change, pre-orders can be canceled, and deposits can be refunded. GameStop's pre-order policy aims to provide an additional level of convenience and assurance for gamers who want to obtain their favorite titles hassle-free.

Top GameStop customer service problems

Click the link above to get answers to just about any GameStop customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to GameStop, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized demands for free items: "Can I get a PS five for free?"
- From a call lasting 3m 41s , Apr 16, 2024 5:20 PM
Login issues, requesting password reset: "I'm having issues logging in to my account. I'm not able to receive a reset password link for some reason."
- From a call lasting 10m 15s , Mar 16, 2024 3:50 PM
Inquiring about GTA 6: "Do you guys have GTA six yet?"
- From a call lasting 2m 38s , Mar 2, 2024 3:24 PM
Return multiple games for refund: "I'd like to return my Fortnite, my GTA five and then my holiday war zone."
- From a call lasting 2m 53s , Mar 2, 2024 3:00 PM
Confusion about company: "Is this the Suzette Renting Hotwire?"
- From a call lasting 2m 36s , Mar 2, 2024 2:57 PM
Return item: "I'd like to return my GTS five for PlayStation."
- From a call lasting 1m 50s , Mar 2, 2024 2:52 PM
Inquiring about GTA games: "I would like GTA five please."
- From a call lasting 1m 42s , Mar 1, 2024 8:53 PM
Placing order for GTA V: "Can I get the GTA five, please?"
- From a call lasting 3m 53s , Mar 1, 2024 6:27 PM
Inquiring about product pricing: "Can you I have a question. How much is PPA five?"
- From a call lasting 3m 32s , Mar 1, 2024 6:17 PM
Question about employment: "What the **** do you still work? It has no goddamn fault."
- From a call lasting 1m 58s , Mar 1, 2024 5:30 PM

More GameStop Customer Service Contacts

There are of course other ways to contact GameStop customer service besides the phone. Below we list the best ones, by medium.

GameStop Customer Service Live Chat

care.gamestop.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, GameStop provides this option.

GameStop Customer Service on X (formerly Twitter)

twitter.com/gamestophelp - Customer Service
Use the link to connect with customer service through Twitter
GameStop, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

GameStop Customer Service on Facebook / Messenger

Some customer service teams, like that of GameStop, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

GameStop Customer Help Desk / Web Support

gamestop.com - Technical Support
Online customer service support
gamestop.com - Customer Service
Fill out form and submit to send a web email
As a last, sometimes only, resort- GameStop customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is GameStop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GameStop agent. This phone number is GameStop's best phone number because 20,202 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-883-8895 include Missing order, Refund a Charge, Lost Gift Card, Gift Card Code Won't Work, Account Access and other customer service issues. The GameStop call center that you call into has employees from Texas and is open Mon-Sat 8am-10pm, Sun 8am-8pm CT according to customers. In total, GameStop has 3 phone numbers. It's not always clear what is the best way to talk to GameStop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GameStop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GameStop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare GameStop Customer Service

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