GameStop Corporate Offices

Phone Number & Getting a Rep

GameStop Corporate Offices number

817-424-2000
Calls Corporate Offices·See main phone number & contact info
Q:

How do I talk to a human at this GameStop number?

A:Press 1 at first menu.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-11pm, Sat-Sun 9am-5pm CST. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to GameStop Corporate Offices?

A:The average hold time is 75 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All GameStop customer service contact information

This is the #3 most popular GameStop phone number out of 3. Click above to go back to the main customer service number and other contact information, including GameStop email addresses, twitter handles, and live chat options.

More GameStop Customer Phone Numbers

Customer Service

800-883-8895
Main phone number · Toll-free · Mon-Sat 8am-10pm, Sun 8am-8pm CST · Press 1 at first menu. · Gamestop.com orders or product info, press 1. For Power Rewards account or Game Informer magazine subscription, press 2. For store-related inquiries, press 3. For gift card inquiries, press 4. For Gamestop blockchain, press 6.

Power Up Rewards Customer Service

877-676-4263
Toll-free · Mon-Fri 9am-5pm, Sat 10am-3pm EST · Just call someone will answer. Don't need to go through a menu. Takes you straight to Customer Service. · Gamestop.com orders or product info, press 1. For Power Rewards account or Game Informer magazine subscription, press 2. For store-related inquiries, press 3. For gift card inquiries, press 4. For Gamestop blockchain, press 6.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this GameStop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at first menu.
Here is how our research team describes the way the GameStop phone system greets you: Corporate Office - For customer service, press 1. For marketing, press 2. For human resources or payroll, press 3. For accounting, press 4. For merchandising, press 5.

What are the hours and when should I call?

GameStop operates the call center for this 817-424-2000 phone number Mon-Fri 9am-11pm, Sat-Sun 9am-5pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 3,367 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GameStop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GameStop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GameStop is Monday. The most busy day to call is Friday. Again, this is based on a sample of 3,367 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call GameStop is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GameStop staffs the call center well on Monday.

Calling this GameStop Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 29, 2023

Calling GameStop's 817-424-2000 phone number actually connects you to the company's corporate offices, although you can use this number to get to customer service. When you dial, you're given three options: you can connect to customer service, marketing or the HR department. Based off this opening, it seems likely that this has happened many times before and GameStop has decided to make this as consumer-friendly as possible.

Switching over to the customer service department is seamless, although it offers mostly automated messages unless you have a specific problem. When I called, I wanted to find out about inventory of certain games I was interested in purchasing. I made the selections on the menu to get me to the inventory section, where I was told that the best way to find out inventory was by either calling my local GameStop store or going to a location in person.

The message told me that the customer service team didn't have access to the inventory at individual stores, so staying on the phone with them wouldn't be of any use. Additionally, it explained the best way to find out information about my local GameStop would be to go on the company's website, rather than hanging around to talk to a representative.

The message finally invited me to stay on the line and talk to someone if I had a pressing concern, but I didn't have anything left to ask at that point. Instead, I chose to end the call with the information I'd been given.

Overall, I thought the line was set up decently but could have been better. The addition of a way for customers to reach GameStop's customer service from the corporate phone number is a good way to help customers who are confused, as GameStop obviously can't hide its corporate number on its website the way it could another number that isn't intended for customers.

I thought the information the system provided was helpful, although it could have been better had there been a way to find the closest GameStop to me. I understand pushing customers to the website, but gaming doesn't necessarily have to be done entirely online. I've purchased several games from GameStop that don't have online capabilities, and I think providing a way for people who don't have easy access to the internet to get information is important for this type of company.

Based on the layout of the phone menu, I would use this number if I needed help, but I'd be more likely to use this number if I had a specific concern as opposed to just a general one.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to GameStop's main customer service phone number
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