Iberia Airlines Customer FAQ

If you booked a specific seat on an Iberia Airlines flight but didn't get to use it, you are entitled to a refund. The refund is typically processed automatically, but in some cases, you may need to request it. To do this, navigate to the "Manage your booking" section of the Iberia website and follow the prompts. You will need your booking reference number and the last name on the booking. If the refund doesn't appear in your account within 2 weeks, check with your bank or card issuer, as it can take some time for the refund to be processed by them. Remember, all refund requests are subject to Iberia Airlines' terms and conditions.

Yes, you can add additional weight to your luggage allowance even after you've booked your ticket with Iberia Airlines. You can do this by purchasing an "Excess Baggage" voucher on the Iberia website or via the Iberia app. Please note that there is a maximum amount of excess weight that can be added, and the cost for added weight varies based on the route. Make sure to purchase the voucher at least 24 hours before your flight's departure. Please ensure your bag meets Iberia's dimension requirements; fees for oversized baggage are different from those for excess weight.