First Direct Customer Service

Phone Number & Contact Info

First Direct's Best Phone Number

0113 234 5678
Calls Customer Service·Most popular First Direct number

How do I talk to a live human at First Direct?

A:International number, straight through to a human.

Does First Direct offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

First Direct Customer Phone Numbers

Customer Service

24 hours, 7 days · Call goes straight to an operator. ·

Customer Service

24 hours, 7 days · Straight to a real person ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this First Direct phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: International number, straight through to a human.

What are the hours and when should I call?

First Direct operates the call center for this 0113 234 5678 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Direct phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Direct staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call First Direct is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call First Direct

In summation, the best day to call First Direct is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Direct staffs the call center well on Wednesday.

Why Customers Call First Direct

If you have time to do a bit of reading before you call First Direct, we recommend you read over some of our problem-specific articles.

What are the requirements to open a First Direct account?

To open a First Direct account, you need to meet a few basic requirements. Firstly, you must be at least 18 years old and a resident of the United Kingdom. You should also have a regular income, typically from employment or self-employment, to demonstrate your ability to manage the account. First Direct requires customers to have a UK mobile phone number and a UK address to ensure effective communication and account verification. Additionally, you must have a valid proof of identity, such as a passport or driving license, as well as proof of address, such as a utility bill or bank statement. Overall, these are the main requirements to open an account with First Direct, ensuring that you can enjoy the benefits and services they provide.

What are the fees associated with First Direct accounts?

First Direct offers a range of accounts with varying fee structures. The majority of their current accounts come with no monthly account fees, giving customers peace of mind and flexibility with their finances. However, there are certain fees associated with specific services or actions. For instance, a fee may be incurred for unarranged overdrafts or for sending money abroad. First Direct also charges fees for add-on services such as insurance or using certain ATMs overseas. It is important for customers to review the terms and conditions of their specific account to understand the fees that may apply. By doing so, individuals can make informed decisions about their banking needs and avoid any unexpected charges. Overall, First Direct prioritizes transparency and strives to provide accounts with minimal fees to support their customers' financial management.

Can I set up direct debits and standing orders with First Direct?

Yes, you can set up direct debits and standing orders with First Direct. As a customer, you have the ability to easily arrange and manage your payments through their online banking platform or by contacting their customer service team. Setting up direct debits allows you to automate regular payments, such as utility bills or subscriptions, ensuring that they are paid on time without needing manual intervention. Similarly, standing orders can be established for recurring payments to a specific individual or organization, allowing you to conveniently make consistent transactions. With First Direct's user-friendly interface and efficient customer support, you can easily establish and control your direct debits and standing orders to suit your financial needs.

Top First Direct customer service problems

Click the link above to get answers to just about any First Direct customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More First Direct Customer Service Contacts

There are of course other ways to contact First Direct customer service besides the phone. Below we list the best ones, by medium.

First Direct Customer Email Addresses - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and First Direct will reply our your email.

First Direct Customer Service on X (formerly Twitter)

@firstdirecthelp - Customer Service
First Direct's Twitter Account (Reponse from a human in minutes 24/7)
First Direct, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

First Direct Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- First Direct customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is First Direct's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Direct agent. This phone number is First Direct's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0113 234 5678 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Direct first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or twitter or web. In total, First Direct has 3 phone numbers. It's not always clear what is the best way to talk to First Direct representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for First Direct. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Direct. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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