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First Direct Customer FAQ

Top Answers & How-to Guides

What is First Direct's Phone Number?

The question we are asked most often is about how to talk to First Direct customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the requirements to open a First Direct account?

To open a First Direct account, individuals must be at least eighteen, reside in the UK, and provide valid identification and...

Can I link my First Direct account to other online banking services?

First Direct accounts can often be linked to various online banking services, enhancing financial management. Compatibility...
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Recent First Direct Customer Questions

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Security and Fraud

How do I report a lost or stolen card?

To report a lost or stolen card with First Direct, customers should act quickly by visiting the official website for...
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What security measures are in place to protect my First Direct account?

First Direct utilizes strong security measures including advanced encryption, multi-factor authentication, and active...
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What steps should I take if I suspect fraud on my First Direct account?

If fraud is suspected on a First Direct account, immediate action is essential. First, review recent transactions for...
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Account Management

What are the requirements to open a First Direct account?

To open a First Direct account, individuals must be at least eighteen, reside in the UK, and provide valid identification and...
Read more

Can I link my First Direct account to other online banking services?

First Direct accounts can often be linked to various online banking services, enhancing financial management. Compatibility...
Read more

What are the fees associated with First Direct accounts?

First Direct accounts typically have no monthly maintenance fees, which is beneficial for cost-conscious customers. However,...
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How do I close my First Direct account?

To close a First Direct account, it is important to ensure all transactions are settled. Account holders usually do this by...
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Can I open a joint account with First Direct?

Yes, First Direct does permit the opening of joint accounts, which allow two people to manage shared finances together. Both...
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Mobile Banking

What are the benefits of using First Direct's mobile app?

First Direct's mobile app offers convenient access to accounts for on-the-go banking, financial management tools, advanced...
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Can I set up alerts for transactions on my First Direct account?

Yes, customers can set up customizable alerts for transactions and account activities with First Direct, keeping them informed...
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What mobile features are available in the First Direct banking app?

The First Direct banking app includes secure log-in options like biometric authentication, real-time balance checks, account...
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Customer Support

Can I set up direct debits and standing orders with First Direct?

First Direct allows customers to establish both direct debits and standing orders, which facilitate regular payments. Direct...
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Does First Direct provide financial advice or support?

First Direct does not provide personal financial advice or planning services. Instead, they offer a variety of financial...
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Savings and Interest Rates

Are there any special offers available to new First Direct customers?

First Direct frequently presents special promotions for new customers, including cash rewards, appealing interest rates, and...
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What is the interest rate for savings accounts at First Direct?

First Direct provides a variety of savings accounts with different interest rates that can change based on market conditions...
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We look to the First Direct issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
First Direct issues reported to GetHuman

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