First Direct Customer Service Issues

I may owe you an apology or there may be an issue with my account that needs to be addressed. I am aware of my interest-free limit of £[redacted] and always strive to stay within it, though sometimes I am not successful. Currently in France visiting my wife's family and friends, I cover all petrol expenses. Even considering the car insurance renewal earlier this month, I expected to have enough funds until my next two pension payments. Yesterday, I was surprised to find my card blocked at a supermarket and ATM, a first-time experience, leading me to believe I may have exceeded my £[redacted] limit. Although I couldn't see my current balance this morning, I managed to withdraw E50.00. Since we have more visits planned, I kindly request a review of my account and your findings. For security, I do not have my security devices with me when traveling abroad, as I have not needed them before. Should I bring them now? Thank you for any information and guidance you can provide.

Good morning, I am not currently a customer of First Direct, but I am interested in becoming one soon. I have had a poor experience with Santander's customer service, so I am looking to switch banks. As a UK citizen and pensioner who spends part of the year in Thailand due to the cold UK winters, I heavily rely on online banking. Santander provides me with a cheque book; would First Direct provide the same service if I switched? Additionally, does First Direct use a One Time Passcode sent via mobile text for online transactions? I face issues with Santander's security protocols when sending money from Thailand due to using a local Thai mobile SIM. If I were to switch to First Direct, would it be better to wait until I am back in the UK with a UK mobile number? Lastly, I am curious if First Direct charges fees for ATM card usage outside the UK and if there are monthly fees for their current account banking system. Thank you for your time. Kind regards, Joe R.

I am encountering issues while trying to register for online banking with First Direct. I have entered my username, password, and security question but have not received any activation code emails after requesting three times. I was informed that it might take up to 2 hours for the email to arrive. My initial request was made around 2 pm today. I had trouble with First Direct online banking in the past as well. I am considering closing my account, but I have a standing order I need to update, requiring access to online banking. Any assistance would be greatly appreciated. Thank you.

I submitted a complaint regarding a debit of #28,[redacted] from my First Bank account last month. However, I have not received any resolution yet. It has been over 14 days since I reported the issue on the 30th of March, [redacted], related to a POS transaction at First Bank Igbogila branch. Despite calling the branch manager, I have not been able to reach him as he does not answer my calls. I am using this platform to urgently request First Bank to refund my money before Monday morning. This matter is crucial for me. Thank you. Endurance O.