GE Consumer Relations Customer Service

Phone Number & Contact Info

GE Consumer Relations's Best Phone Number

800-386-1215
Toll-free·Calls Customer Service·Most popular GE Consumer Relations number
Q:

How do I talk to a live human at GE Consumer Relations?

A:Must choose an option 1-4.
Q:

Does GE Consumer Relations offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this GE Consumer Relations phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-4.
Here is how our research team describes the way the GE Consumer Relations phone system greets you: Recall info, press 1. Service department, press 2. Warranties, press 3. If you have a case number and would like to speak to someone, press 4.
Below are some clips we've found from GE Consumer Relations's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling GE Appliances consumer relations. We're happy to help you and wanna make sure your call is routed appropriately for the fastest resolution. Calls may be monitored or recorded for quality assurance. By giving or confirming your phone number, you consent to us calling or texting you. For information in response to a recall, press one. To speak to our service department about appliance repairs, or to schedule service, press two."
Excerpt from a call with GE Consumer Relations
Thursday, January 18, 2024 9:49 PM

They may ask you to say or enter information

"Thank you for calling GE Appliances consumer relations. We're happy to help you and wanna make sure your call is routed for the fastest resolution.
Calls may be monitored or recorded for quality assurance.
By giving or confirming your phone number, you can say to us calling or texting you."
Excerpt from a call with GE Consumer Relations
Thursday, January 18, 2024 9:47 PM

The first phone menu

"Thank you for calling GE Appliances. Consumer relations. We're happy to help you. And wanna make sure your call is routed appropriately for the fast resolution. Calls may be monitored or recorded for quality assurance. By giving or confirming your phone number, you consent to us calling or texting you.
For information in response to a recall, press one.
To speak to our service department about appliance repairs, or to schedule service, press two."
Excerpt from a call with GE Consumer Relations
Tuesday, February 13, 2024 10:48 PM

After you press 2

"If you have an existing consumer relations Welcome to GE Appliances Repair. You can avoid hold times by using our website at GE Appliances dot com. Slash support. You can schedule your appointment, make changes, and find other help information.
Press one if you would like us to text you a link to the website.
Press two to repeat, or stay on the line to continue."
Excerpt from a call with GE Consumer Relations
Monday, March 4, 2024 10:47 PM

What are the hours and when should I call?

GE Consumer Relations operates the call center for this 800-386-1215 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 290 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GE Consumer Relations phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GE Consumer Relations staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GE Consumer Relations is Saturday. The most busy day to call is Monday, which averages 800% more phone calls by comparison. Again, this is based on a sample of 290 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call GE Consumer Relations

In summation, the best day to call GE Consumer Relations is Friday.

Why Customers Call GE Consumer Relations

If you have time to do a bit of reading before you call GE Consumer Relations, we recommend you read over some of our problem-specific articles.

What products does GE Consumer Relations offer?

GE Consumer Relations offers a wide range of products to meet the diverse needs of consumers. Our product portfolio includes but is not limited to kitchen appliances such as refrigerators, dishwashers, and ovens. We also offer laundry appliances like washing machines and dryers that are designed to make your everyday life more convenient. Additionally, we provide innovative home products such as air conditioners and water heaters to ensure a comfortable living environment. GE Consumer Relations understands the importance of energy efficiency and sustainability, which is why we offer energy-saving solutions like LED lighting and smart home devices. Our commitment to superior quality and innovation is reflected in every product we offer, making GE Consumer Relations a trusted choice for your household needs.

What is the warranty coverage for GE appliances?

The warranty coverage for GE appliances fluctuates depending on the specific appliance and model. Generally, GE offers a limited warranty that covers any defects in materials or workmanship for a certain period from the date of purchase. This warranty typically varies from one to ten years, with some exceptions and exclusions. Additionally, GE may provide extended warranties or additional coverage options, allowing customers to further protect their appliances. It is advisable to refer to the specific product's warranty documentation or contact GE Consumer Relations for detailed information on the warranty coverage for a particular GE appliance. The warranty aims to provide customers with peace of mind regarding the reliability and quality of their GE appliances.

What is the return policy for GE appliances?

GE Appliances has a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your appliance purchase, you can return it within 30 days of delivery or pick-up. To initiate the return process, contact GE Consumer Relations via phone or email, providing your order details. A return authorization will be provided, along with instructions for returning the item. The appliance must be in its original condition and packaging when returning. GE Appliances offers full refunds, including any taxes and delivery fees incurred during the initial purchase. However, installation and removal costs may not be refunded. Please note that this return policy applies only to appliances purchased directly from GE or an authorized retailer. For further information or assistance with returns, reach out to GE Consumer Relations.

Top GE Consumer Relations customer service problems

Click the link above to get answers to just about any GE Consumer Relations customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to GE Consumer Relations, and their purpose. Are any of these similar to the reason you are trying to call?
Dishwasher not working: "My dishwasher has no power or lights, trying to diagnose the issue myself."
- From a call lasting 11m 28s , Mar 4, 2024 10:47 PM
Difficulty reaching customer service: "Every time I dial that number, it tells me that it cannot be reached from my area code."
- From a call lasting 11m 18s , Feb 21, 2024 2:32 PM

More GE Consumer Relations Customer Service Contacts

There are of course other ways to contact GE Consumer Relations customer service besides the phone. Below we list the best ones, by medium.

GE Consumer Relations Customer Help Desk / Web Support

ge.com - Customer Service
Online customer service support
As a last, sometimes only, resort- GE Consumer Relations customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is GE Consumer Relations's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GE Consumer Relations agent. This phone number is GE Consumer Relations's best phone number because 12,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-386-1215 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call GE Consumer Relations first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GE Consumer Relations has 1 phone number. It's not always clear what is the best way to talk to GE Consumer Relations representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GE Consumer Relations. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GE Consumer Relations. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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