What happens if I miss a payment?

If a customer misses a payment on their Consumers Energy account, several things may occur. Initially, Consumers Energy may assess a late payment fee according to their billing policy, which is typically reflected in the next billing statement. It is important to note that not paying on time could also lead to potential disruption of service, especially if the account remains unpaid for an extended period. Consumers Energy generally provides a grace period, during which customers can still make a payment without incurring severe penalties or service interruptions. Customers may also receive reminder notices or notifications regarding the overdue amount. These reminders can offer guidance on how to bring the account current. It is advisable for customers to review their account statements and payment history to understand their obligations clearly. If financial difficulties arise, Consumers Energy may offer assistance programs that can help customers manage their payments. For precise information about the policies related to missed payments, including any fees or service disruption timelines, customers are encouraged to check the relevant section on the Consumers Energy website, where they can find detailed guidelines and support options.