What happens if I miss a payment?

If you miss a payment with Consumers Energy Company, there are several consequences that may occur. Initially, you will receive a late payment notice, which includes a reminder to settle the outstanding balance promptly. Should the balance remain unpaid beyond the designated due date, you may be subject to a late payment fee. Moreover, your account could be placed on a disconnection schedule. Consequently, a disconnection notice will be issued, providing you with a final opportunity to make the payment. If payment is still not received, your service may be disconnected until the balance is settled. To restore service, you will be required to pay the past due amount, a reconnection fee, and possibly a security deposit. It is crucial to pay your bills on time to avoid any disruptions in your service.