Does Consumers Energy Company offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-6pm, Sat 8am-2pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Consumers Energy Company below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Consumers Energy Company phone number to document the phone system.
Here is how our research team describes the way the Consumers Energy Company phone system greets you: Gas Emergency, press 9. Electric power problems, press 1. To pay by phone now, press 2. (Recording goes in and out, cannot make out the rest of the options.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu. Then press 1.
Below are some clips we've found from Consumers Energy Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Consumers Energy. For quality assurance, all calls are recorded.
We value you as a customer and aim to assist with care.
We are happy to help you through mutually respectful conversations.
Please be aware we do not tolerate abusive behavior toward our coworkers and your partnership in maintaining this is appreciated.
To report a gas or carbon monoxide emergency, press nine now.
Emergencies do not include outages.
Disconnected service, or payments. If this is an emergency, press one."
Excerpt from a call with Consumers Energy Company
Thursday, February 1, 2024 7:22 PM
The first phone menu
"Welcome to Consumers Energy. For quality assurance, all calls are recorded.
You have called after normal business hours.
So speaking to a representative is reserved for emergencies only.
Stay on the line to hear self-service options or to report an emergency.
Our normal business hours are Monday through Friday from seven AM to six PM.
For appliance plan or repair, say appliance or press five.
For disconnected service, scam information, or all other matters, say other or press six.
To report a gas or carbon monoxide emergency, press nine now.
Main menu. For electric power problems, say power or press one.
To pay by phone now, say payment or press two."
Excerpt from a call with Consumers Energy Company
Saturday, June 22, 2024 12:26 AM
What are the hours and when should I call?
Consumers Energy Company operates the call center for this 800-477-5050 phone number Mon-Fri 7am-6pm, Sat 8am-2pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 61 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Consumers Energy Company call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consumers Energy Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consumers Energy Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Consumers Energy Company is Saturday.The most busy day to call is Monday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 61 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Consumers Energy Company is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Consumers Energy Company staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Consumers Energy Company
If you have time to do a bit of reading before you call Consumers Energy Company, we recommend you read over some of our problem-specific articles.
This article outlines the seven-phase process of starting new service with Consumers Energy Company. The article breaks down each phase into pertinent information the customer needs to avoid any delays in starting service. The article also provides reasons a person may need to start or transfer service.
Misplacing a bill you need for your records or as part of an application are both common scenarios for making sure you have access to all of your billing statements. The easiest way to access your bills and make sure you never have to worry about a missing statement is to enroll in paperless billing. The helpful customer service agents at Consumers Energy can tell you more.
This article discusses the steps needed for customers to change their payment method with Consumers Energy Company. It also shares the various ways customers can pay their monthly bill. Customers are encouraged to reach out to Consumers Energy Company with any questions they may have or to receive assistance.
Click the link above to get answers to just about any Consumers Energy Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Consumers Energy Company, and their purpose. Are any of these similar to the reason you are trying to call?
Payment processing issue: "Try to make a payment."
- From a call lasting 5m 29s , Oct 1, 2024 10:14 AM
Service inquiry for inherited property: "I inherited my mom's property in Michigan and need to check if the gas, hot water, and heat are working."
- From a call lasting 3m 47s , Feb 1, 2024 7:22 PM
Information about why customers call Consumers Energy Company is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Consumers Energy Company, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Consumers Energy Company Customer Help Desk / Web Support
As a last, sometimes only, resort- Consumers Energy Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Consumers Energy Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumers Energy Company agent. This phone number is Consumers Energy Company's best phone number because 9,600 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-5050 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Consumers Energy Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Consumers Energy Company has 1 phone number. It's not always clear what is the best way to talk to Consumers Energy Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Consumers Energy Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consumers Energy Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.