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Lululemon Customer Service

Phone Number & Contact Info

Lululemon's Best Phone Number

877-263-9300
Toll-free·Calls Customer Service·Most popular Lululemon number
Q:

How do I talk to a live human at Lululemon?

A:Extension 2
Q:

Does Lululemon offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Lululemon Customer Phone Numbers

Corporate Offices

604-732-6124
Mon-Fri 9am-5pm PST · Press 0 for Operator at Corportate Headquarters ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lululemon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Extension 2
Below are some clips we've found from Lululemon's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Lululemon. For service in English, press one. Practices, go to lululemon dot com and click on the privacy policy in the footer at the bottom of the page. Thank you for contacting Lululemon. If you're following up about an order you've already placed, press one. For help with products recommend please know that we can only cancel an order if it was placed within the last sixty minutes. While we're not able to edit orders once they're placed, we'd love to answer your questions. To check your order status, including those split into multiple shipments, visit lululemon dot com."
Excerpt from a call with Lululemon
Friday, February 2, 2024 8:23 PM

What are the hours and when should I call?

Lululemon operates the call center for this 877-263-9300 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 389 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lululemon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lululemon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lululemon is Sunday. The most busy day to call is Thursday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 389 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Lululemon

In summation, the best day to call Lululemon is Tuesday.

Calling this Lululemon Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 23, 2024

I have a friend who does Brazilian Jiu-Jitsu and she swears by Lululemon's leggings. According to her, it's worth paying the extra money for these leggings because unlike cheap leggings they don't split or get holes in them. She said that if I opt for a couple of pairs of these I won't need to buy any leggings for the next couple of years. Since I'm tired of replacing my leggings every couple of months, I thought that I might buy a pair and give it a try. If I like them, then I may buy more.

However, I don't know much about the brand or how they would fit me and there isn't a Lululemon store near my home. Therefore, I thought that my best bet would probably be to talk to someone from the company. I also realized that there are a lot of people who wear Lululemon, so I had no idea what to expect when calling. People could be calling about returns, order status, Lululemon programs, and probably a dozen other things. Despite this, I still got help from a live person within about six minutes, which was certainly good enough for me. 

When I first called, I was greeted by an automated voice assistant that said, "Thank you for calling Lululemon. For service in English, press 1." After I pressed one, it continued on, "To find out more about our privacy practices, go to Lululemon.com and click on the privacy policy in the center of the bottom of the page. Thank you for contacting Lululemon. If you are calling about an order you already placed, press 1. For help with product recommendations, placing an order, or a new order, press 2.  If you have questions about a specific style or inventory availability, press 3. For questions about a return, press 4. For questions about Lululemon programs, press 5. If you have questions about Lululemon studio mirror, or studio mirror products, press 6. For any other questions, press 7."

I chose 2 since it seemed to line up with what I needed the most, and then it said, "If you are a military first responder member and need support placing an order online with a gift card, press 1. For all other product inquiries, including pressing a new order, please press 2." 

After pressing 2, I had to listen to a long message that was obviously designed to get me to go to their website for support instead. However, at the end of the long message, it told me that I could stay on the line to talk to a product expert, which is what I chose to do. Then there was a message about how the company does not support racism or discrimination of any kind. The phone rang one time and Nicole promptly picked up. She was extremely helpful and easy to talk to. After chatting for about five minutes I was confident in making my selection. I'd call back in a heartbeat if I had any future questions. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Lululemon

If you have time to do a bit of reading before you call Lululemon, we recommend you read over some of our problem-specific articles.

What is the Lululemon size chart?

The Lululemon size chart provides measurements and corresponding sizes to help customers find their perfect fit. It offers various categories such as tops, bras, bottoms, and accessories. Customers can easily determine their size by comparing their body measurements with the chart. The Lululemon size chart takes into account factors like bust, waist, and hip measurements to ensure accurate sizing. Additionally, Lululemon provides detailed sizing information for specific product lines, including inseam lengths, rise heights, and supportive features. Customers can access the size chart on the Lululemon website or in-store to make confident and informed purchasing decisions. Remember to refer to the size chart for each specific garment, as sizes may vary between different styles and collections.

What is the Lululemon loyalty program?

The Lululemon loyalty program, known as "The Sweat Collective," is a special membership designed to reward fitness professionals and enthusiasts who inspire others to live an active lifestyle. As a member, you gain access to numerous benefits and exclusive privileges. These include a discount on regular priced merchandise both online and in-store, early access to new product launches, and access to members-only events. The program also offers valuable networking opportunities with like-minded individuals, fostering a community of support and shared knowledge. To join, you must apply with relevant proof of your involvement in fitness or wellness, such as a certification or affiliation. The Lululemon loyalty program celebrates and recognizes individuals who embody the brand's dedication to empowering and motivating others through their commitment to fitness.

Are Lululemon gift cards refundable?

No, Lululemon gift cards are not refundable. Once a gift card is purchased, it cannot be returned or refunded. This policy is in place to protect against fraudulent activity and ensure the integrity of gift card transactions. Lululemon is not responsible for lost or stolen gift cards, so it is important to treat them like cash. However, gift cards can be used to make purchases online or in-store and can be combined with other payment methods if the balance is insufficient. They make for a perfect gift to let the recipient choose their favorite workout or athleisure items from Lululemon's wide range of high-quality apparel and accessories.

Top Lululemon customer service problems

Click the link above to get answers to just about any Lululemon customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lululemon, and their purpose. Are any of these similar to the reason you are trying to call?
Missing item in order: "The order had one pair of gray and one pair of black, only the gray was included, the black was not there."
- From a call lasting 5m 53s , May 13, 2024 3:59 PM
Exchange for wrong size: "I bought a pair of cargo pants but they are too big, can I exchange them for a different size?"
- From a call lasting 4m 24s , May 11, 2024 2:15 PM
Missing order follow-up: "I had an order that I placed some time ago, and I never received the order, and I had to talk to FedEx to follow-up the report."
- From a call lasting 15m 20s , Apr 26, 2024 7:07 PM
Return without receipt: "I was just wondering if I could do a return. I do I just don't have the receipt because it's a gift, but I have the tag on it."
- From a call lasting 7m 34s , Mar 19, 2024 3:57 PM
Gift card not working: "I tried to use it online, and then I also tried to check the gift card balance because I have the receipt and the amount that paid on there, but it for some reason, this one isn't working either."
- From a call lasting 10m 29s , Mar 11, 2024 7:03 PM
Email and mirror issues: "Having trouble with emails and turning off the mirror since last Thursday."
- From a call lasting 10m 48s , Mar 3, 2024 5:53 PM
Assistance with payment setup: "I'm trying to figure out how to pay for a monthly service."
- From a call lasting 42m 44s , Feb 17, 2024 5:50 PM
Reporting fraudulent website: "There's this website that I found on Facebook, and then I went in it, and they're selling all your products at eighty percent off."
- From a call lasting 6m 32s , Feb 8, 2024 6:11 PM
Unauthorized charges dispute: "I noticed unauthorized charges on my PayPal account after purchasing from Lululemon online."
- From a call lasting 28m 32s , Feb 5, 2024 6:43 PM
Missing item from order: "I ordered fifteen items but never received a pair of shorts for my husband, need help figuring out what's going on."
- From a call lasting 14m 26s , Feb 2, 2024 8:23 PM

More Lululemon Customer Service Contacts

There are of course other ways to contact Lululemon customer service besides the phone. Below we list the best ones, by medium.

Lululemon Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lululemon provides this option.

Lululemon Customer Email Addresses

gec@lululemon.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lululemon will reply our your email.

Lululemon Customer Help Desk / Web Support

lululemon.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Lululemon customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Lululemon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lululemon agent. This phone number is Lululemon's best phone number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-263-9300 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lululemon first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Lululemon has 2 phone numbers. It's not always clear what is the best way to talk to Lululemon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lululemon. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lululemon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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