How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Navy Federal Credit Union phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, say "Not a member," then say "Something Else."
Here is how our research team describes the way the Navy Federal Credit Union phone system greets you: Say or enter your access number or full social security number. Alternatively, you can also say "I am not a member."
Below are some clips we've found from Navy Federal Credit Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"I still didn't hear anything.
If you need a moment to get your access number, say hold on.
If you're not a member, press star. Or if you don't know your information, press pound.
Otherwise, please enter your access number or full Social Security number followed by the pound sign."
Excerpt from a call with Navy Federal Credit Union
Monday, March 25, 2024 8:22 PM
They may ask you to say or enter information
"It sounds like you need a moment.
Is that right?
I didn't hear that.
Please say yes or no. It sounds like you need a moment.
Is that right?
I still didn't hear anything.
Say yes or press one or no or press two.
It sounds like you need a moment. Is that right?
To get you to the right person, please tell me which type of account you're calling about.
For example, you can say checking, savings, credit card, mortgage, loan account, and so on."
Excerpt from a call with Navy Federal Credit Union
Wednesday, April 3, 2024 8:09 PM
What are the hours and when should I call?
Navy Federal Credit Union operates the call center for this 888-842-6328 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 226 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Navy Federal Credit Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Navy Federal Credit Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Navy Federal Credit Union is Sunday.The most busy day to call is Wednesday, which averages 463% more phone calls by comparison.Again, this is based on a sample of 226 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Navy Federal Credit Union is Thursday.
Why call this Navy Federal Credit Union number?
Below is a sample of recent calls to Navy Federal Credit Union, and their purpose. Are any of these similar to the reason you are trying to call?
Checking account opt-in status: "I was trying to find out if I had opted in on my checking account."
- From a call lasting 20m 13s , Apr 5, 2024 9:57 PM
Question about account transaction: "So it was seventy dollars taken out of my account, maybe my son and I went out to eat, I can't remember how much it cost."
- From a call lasting 19m 16s , Apr 5, 2024 4:02 AM
Requesting loan payoff information: "I'm trying to find out the exact payoff for my client."
- From a call lasting 8m 18s , Mar 7, 2024 3:45 PM
Checking on deposit date: "I was just trying to figure out if there's any way to get that in sooner, man."
- From a call lasting 15m 52s , Jan 27, 2024 9:31 PM
Requesting bank statements: "I would like to request bank statements from 2017 up to present for an account holder."
- From a call lasting 3m 5s , Jan 18, 2024 5:23 PM
PIN number issue: "I don't know how it's changed and why it won't go through."
- From a call lasting 7m 9s , Jan 12, 2024 2:18 PM
More Ways to Contact Navy Federal Credit Union Customer Service
There are of course other ways to contact Navy Federal Credit Union customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Navy Federal Credit Union, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Navy Federal Credit Union customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Navy Federal Credit Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Navy Federal Credit Union agent. This phone number is Navy Federal Credit Union's best phone number because 8,334 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-842-6328 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Navy Federal Credit Union first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Navy Federal Credit Union has 1 phone number. It's not always clear what is the best way to talk to Navy Federal Credit Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Navy Federal Credit Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Navy Federal Credit Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.