Wall Street Journal Customer Service

Phone Number & Contact Info

Wall Street Journal's Best Phone Number

Toll-free·Calls Customer Service·Most popular Wall Street Journal number

How do I talk to a live human at Wall Street Journal?

A:Must say Digital or Print at the first menu, then follow prompts.

Does Wall Street Journal offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat 7am-3pm EST. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Wall Street Journal phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must say Digital or Print at the first menu, then follow prompts.
Here is how our research team describes the way the Wall Street Journal phone system greets you: For help with any of our print products, say "Print." For help with any of our digital products, say "Digital."
Below are some clips we've found from Wall Street Journal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Please say or enter either your twelve digit account number the ten digit phone number associated with your account, or your twelve digit subscription ID number."
Excerpt from a call with Wall Street Journal
Tuesday, March 12, 2024 2:08 PM

They may ask you to say or enter information

"Thank you for calling The Wall Street Journal. If you need assistance with the print edition of The Wall Street Journal, say print. For assistance with any of our digital products, say digital.
To help us better serve you, please choose from the following options.
You can say suspend and resume my delivery, report a delivery issue, cancel my subscription,"
Excerpt from a call with Wall Street Journal
Tuesday, March 12, 2024 2:08 PM

What are the hours and when should I call?

Wall Street Journal operates the call center for this 800-568-7625 phone number Mon-Fri 7am-10pm, Sat 7am-3pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 69 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wall Street Journal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wall Street Journal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wall Street Journal is Wednesday. The most busy day to call is Monday, which averages 183% more phone calls by comparison. Again, this is based on a sample of 69 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Wall Street Journal

In summation, the best day to call Wall Street Journal is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wall Street Journal staffs the call center well on Wednesday.

Why Customers Call Wall Street Journal

If you have time to do a bit of reading before you call Wall Street Journal, we recommend you read over some of our problem-specific articles.

What is the cost of a Wall Street Journal subscription?

The cost of a Wall Street Journal subscription varies depending on the type of subscription you choose. The Journal offers several options to cater to different needs. For digital access, the subscription cost starts at $4 per week, providing unlimited access to WSJ.com and the WSJ app. If you prefer both digital and print access, the price begins at $12 per week, granting you the digital benefits alongside the print edition home-delivered. They also offer student and corporate subscriptions at discounted rates. Additionally, the Wall Street Journal frequently offers promotional discounts and trial offers to new subscribers. It's recommended to visit their official website or contact their customer service for the most up-to-date pricing and subscription options available.

What is the Wall Street Journal's cancellation policy?

The Wall Street Journal's cancellation policy allows subscribers to terminate their subscriptions at any time. To cancel, individuals can simply call the customer service department or go to their online account and follow the instructions to cancel. Once the cancellation is processed, subscribers will receive a refund for any remaining balance on their account. However, the Wall Street Journal does not provide refunds for any unused portions of a subscription term. It's worth noting that cancellations do not affect print subscribers' access to digital content. Overall, with an easy cancellation process and pro-rated refunds, the Wall Street Journal ensures convenience and flexibility for subscribers who wish to discontinue their membership.

What is the Wall Street Journal's privacy policy?

The Wall Street Journal values your privacy and is committed to protecting the personal information you provide while using its services. As per its privacy policy, the Journal collects certain information to deliver and improve its content, personalize your experience, and understand its audience better. This information may include your name, contact details, IP address, and browsing activity. The Journal may also use cookies and similar technologies to track usage patterns and provide relevant advertisements. Third-party service providers or partners may occasionally have access to this data. The Wall Street Journal takes appropriate measures to safeguard your information, but it cannot guarantee absolute security. By using its services, you consent to the Journal's privacy policy and acknowledge its use of your personal information as outlined.

Top Wall Street Journal customer service problems

Click the link above to get answers to just about any Wall Street Journal customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Wall Street Journal, and their purpose. Are any of these similar to the reason you are trying to call?
Delivery subscription issue: "Why didn't I get my paper today?"
- From a call lasting 5m 53s , Mar 25, 2024 7:49 PM
Subscription renewal inquiry: "I know that my promotion is coming to an end, so I was wondering if you guys could, you know, continue it."
- From a call lasting 11m 39s , Jan 4, 2024 8:30 PM
Newspaper delivery inquiry: "Well, I was supposed to have my paper delivered on the second of January."
- From a call lasting 16m 26s , Jan 4, 2024 3:15 PM

More Wall Street Journal Customer Service Contacts

There are of course other ways to contact Wall Street Journal customer service besides the phone. Below we list the best ones, by medium.

Wall Street Journal Customer Service Live Chat

wsjplus.com - Customer Service
Customer service chat window
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Wall Street Journal provides this option.

Wall Street Journal Customer Email Addresses

wsjplusteam@wsj.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Wall Street Journal will reply our your email.

Wall Street Journal Customer Help Desk / Web Support

wsjplus.com - Customer Service
Online customer service support submission form
As a last, sometimes only, resort- Wall Street Journal customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Wall Street Journal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wall Street Journal agent. This phone number is Wall Street Journal's best phone number because 16,836 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-568-7625 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Wall Street Journal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Wall Street Journal has 1 phone number. It's not always clear what is the best way to talk to Wall Street Journal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Wall Street Journal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wall Street Journal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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