A:Must call Covered California directly at 888-975-1142.Our free phone can also navigate phone menus to get a live human at HealthCare.gov for you.
Q:
Does HealthCare.gov offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 25 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HealthCare.gov below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HealthCare.gov phone number to document the phone system.
Here is how our research team describes the way the HealthCare.gov phone system greets you: If you are from California, please call Coverage California at 888-975-1142. If you need anything else, please stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must call Covered California directly at 888-975-1142.
Below are some clips we've found from HealthCare.gov's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"You have a question about plans.
Is that right?
Great. Are you calling concerning your enrollment for the current year or next year?
Say current year or next year.
Alright. For security and to protect your privacy, please answer the following questions."
Excerpt from a call with HealthCare.gov
Tuesday, November 12, 2024 11:17 PM
They may ask your reason for calling (instead of a menu)
"Again, that's eight seven seven
dot n a health connector dot org.
To hear that again, say repeat that.
If you're finished, simply hang up. If you need anything else, please stay on the line for further assistance.
Again, please tell me briefly
I didn't get that. Let's try this a different way.
I can help you today.
Please select one of the following. You can say apply and enroll, renew coverage, password reset, verify coverage status."
Excerpt from a call with HealthCare.gov
Wednesday, December 11, 2024 4:28 PM
They may ask you to say or enter information
"Welcome to the health insurance marketplace.
Massachusetts has a health insurance marketplace to serve you.
Please tell me briefly how I can help you today.
Again, please tell me briefly how I can help you today.
I didn't get that.
Let's try this a different way.
Please select one of the following. You can say apply and enroll, tax questions, password reset, verify coverage status, or something else."
Excerpt from a call with HealthCare.gov
Thursday, April 25, 2024 3:59 PM
The first phone menu
"Welcome to the health insurance marketplace.
Massachusetts has a health insurance marketplace to serve you.
To hear that again, say repeat that.
If you're finished, simply hang up. If you need anything else, please stay on the line for further assistance.
To help us direct your call, please select one of the following.
You can say apply and enroll, tax questions, password reset, verify coverage status, or something else.
I didn't hear anything. You can say, apply and enroll or press one, tax questions, or press two, password reset or press three, verify coverage status or press four, or something else.
Or press five or say representative or press zero."
Excerpt from a call with HealthCare.gov
Wednesday, April 3, 2024 4:40 PM
What are the hours and when should I call?
HealthCare.gov operates the call center for this 800-318-2596 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 434 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the HealthCare.gov call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HealthCare.gov phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HealthCare.gov staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HealthCare.gov is Sunday.The most busy day to call is Monday, which averages 350% more phone calls by comparison.Again, this is based on a sample of 434 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
This HealthCare.gov customer service line is set up for people who want to sign up for healthcare insurance, ask questions about the Affordable Care Marketplace, or make changes to already existing coverage. I was calling to determine whether it was possible to sign up for insurance outside of the designated Open Enrollment period (which runs from November 1st to January 15th of each year).
When I dialed this number, the automated software was able to automatically detect the area code from which I was calling. I called from a California area code and was immediately provided with a contact number for my home state’s Covered California program.
Since my question was a general one, I chose to stay on the line. I was taken to an automated menu and given options to apply for enrollment, ask questions about tax issues, or verify my current healthcare coverage status. There was also an option to be connected directly to a representative, which is the one I chose.
After waiting for less than five minutes, I was connected to a representative who immediately asked whether I was calling about existing coverage or attempting to apply for new coverage. I indicated that I was calling to find out whether I was still eligible to sign up for healthcare insurance, despite the fact that I had missed the most recent Open Enrollment period.
The representative was friendly and well-informed. She patiently explained to me that there are a number of extenuating circumstances that allow individuals to obtain insurance via a Special Enrollment period. The rep went through each of these circumstances, explaining that I might still be eligible to enroll based on my yearly income or whether I had recently experienced a qualifying life event, such as moving, getting married, or recently losing other health insurance coverage.
I found the rep to be very helpful and knowledgeable about the Affordable Care program. She was able to answer follow-up questions about my specific circumstances and provide me with detailed and understandable information. At the conclusion of my call, I was clear about my options for obtaining health insurance.
If a caller has difficulty getting connected to this customer service line, the HealthCare.gov website also has an extensive help section. Through the website, visitors can easily be connected to their own state’s Healthcare Marketplace, which is where individuals can complete enrollment applications for health insurance.
I would feel confident calling this HealthCare.gov number if I had additional questions about getting health insurance through the Affordable Care Act program. The system is set up in a sensible and useful way. Callers are automatically directed to the appropriate state’s healthcare program, which is where individuals can actually complete sign-up and enrollment for Affordable Care Act insurance plans. However, per my experience, you can also get helpful information and answers to specific questions from the HealthCare.gov representatives.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call HealthCare.gov
Below is a sample of recent calls to HealthCare.gov, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about policy renewal: "I wanna renew my policy for the coming year."
- From a call lasting 36m 59s , Dec 4, 2024 5:55 PM
Change insurance coverage: "Need to change my insurance to another insurance."
- From a call lasting 17m 32s , Dec 3, 2024 11:02 PM
Shopping for insurance: "I am shopping for insurance."
- From a call lasting 11m 58s , Nov 25, 2024 4:28 PM
Question about insurance eligibility: "I'm at sixty six years old now, Would I still be eligible for the marketplace, or do I have to go over to the Medicare people?"
- From a call lasting 36m 41s , Nov 19, 2024 5:14 PM
Updating Humana insurance: "I'm just updating my insurance."
- From a call lasting 38m 26s , Nov 18, 2024 6:10 PM
Account locked: "I'm calling because my HealthCare.gov account is locked."
- From a call lasting 8m 10s , Nov 15, 2024 5:44 PM
Information about why customers call HealthCare.gov is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- HealthCare.gov customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HealthCare.gov's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HealthCare.gov agent. This phone number is HealthCare.gov's best phone number because 31,854 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-318-2596 include Cancel coverage, Update account info, Apply for coverage, Form request and other customer service issues. The HealthCare.gov call center that you call into has employees from Wilmington, DE / Jamaica and is open 24 hours, 7 days according to customers. In total, HealthCare.gov has 1 phone number. It's not always clear what is the best way to talk to HealthCare.gov representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HealthCare.gov. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HealthCare.gov. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
