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HealthCare.gov Customer FAQ

Top Answers & How-to Guides

What is HealthCare.gov's Phone Number?

The question we are asked most often is about how to talk to HealthCare.gov customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I switch health insurance plans during the year?

Yes, you can switch health insurance plans during the year, but only under certain circumstances. The Healthcare Marketplace allows...
Ask any question you have about HealthCare.gov customer service, get an answer now.
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Overview

What is the Healthcare Marketplace?

The Healthcare Marketplace, also known as the Health Insurance Marketplace, is an online platform established under the Affordable...
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Enrollment

Who is eligible to enroll in a health insurance plan through the Marketplace?

Anyone who is a U.S. citizen or legal resident can be eligible to enroll in a health insurance plan through the Marketplace. This includes...
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Enrollment Period

When is the open enrollment period for the Marketplace?

The open enrollment period for the Marketplace typically runs from November 1st to December 15th each year. During this time, individuals...
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Marketplace Plans

What types of health insurance plans are available through the Marketplace?

The Healthcare Marketplace offers a variety of health insurance plans designed to accommodate different needs and budgets. These plans...
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What is the difference between a bronze, silver, gold, and platinum plan?

The difference between the bronze, silver, gold, and platinum plans lies in the level of coverage and cost sharing they offer. Bronze...
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Required Documents

What documents do I need to apply for health insurance through the Marketplace?

To apply for health insurance through the Marketplace, you will need certain documents to verify your eligibility and income information....
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Doctor Options

Can I keep my current doctor if I enroll in a Marketplace plan?

Yes, in most cases, you can keep your current doctor if you enroll in a Marketplace plan. However, it depends on the specific plan...
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Penalties

What is the penalty for not having health insurance?

The penalty for not having health insurance is commonly known as the individual mandate penalty. As of 2021, the penalty no longer...
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Pre-existing Conditions

Can I get coverage for pre-existing conditions through the Marketplace?

Yes, the Marketplace does provide coverage for pre-existing conditions. Under the Affordable Care Act (ACA), insurance companies are...
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Plan Switching

Can I switch health insurance plans during the year?

Yes, you can switch health insurance plans during the year, but only under certain circumstances. The Healthcare Marketplace allows...
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Help me with my HealthCare.gov customer service issue

Ask any question you have about HealthCare.gov customer service. We will do our best to get you answers right away.
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