HealthCare.gov Customer Service Issues

My son applied on Healthcare.gov and his status shows as "complete", but it also indicates "qualified health plan eligibility". The website requested proof of his yearly income by April 18, [redacted]. We obtained an income statement from social security online and uploaded it. After being informed by the customer service line at [redacted] that once the statement is accepted, the request would disappear, I patiently waited. To be sure, I sent hard copies via FedEx to London, Kentucky, with signature proof. However, despite my efforts, the online request for documentation remains on my son's account. I am still unable to confirm if the submitted papers fulfilled the requirement when I call. To avoid missing the deadline, we urgently need to know if additional documents are needed. How can I obtain a clear answer? Thank you.

I spoke with an agent last week who got my information and sent me an application. I am waiting on papers from the company regarding Cobra before proceeding. Since then, I have been bombarded with calls from Marketplace representatives all over the country, numerous calls per day, even on the weekend. Despite asking them to stop and informing them I already have a contact person, the calls have not ceased. One pushy agent even continued to call, asking personal questions even after I declined their services. Please stop these calls and send me an email confirmation when this issue has been resolved, as I do not wish to receive multiple calls daily. Thank you.

I had Blue Cross Blue Shield coverage through the Marketplace for most of [redacted]. However, due to an error, I was also covered by my employer’s insurance during that time. My insurance agent mistakenly used my credit card information without authorization to make monthly payments after the initial one I had approved. As a result, the government paid for my insurance coverage that I wasn’t eligible for. Despite no claims being made, I now owe the IRS for this amount. I am seeking assistance from BCBS to refund the improper payments made by the government or have the Marketplace rectify the error as advised by the IRS. The IRS is looking into the issue, but I need the Marketplace to correct the amount so I am not held responsible. Thank you, E.A. Chapman

I reported an income of $50,[redacted], but with additional earnings from social security and part-time work, I'm still struggling to cover all my expenses, including my mortgage and car payments. When I contacted customer service, I mentioned that my income was $65,[redacted] in [redacted] and potentially higher now since I had to dip into my IRA. The government covered [redacted]% of my health insurance for my family of 3, which includes my daughter turning 24 on December 24, [redacted]. I want to know the maximum income I can have without facing penalties as I need to increase my work hours to manage my bills. In [redacted], I was informed that I could earn up to $81,[redacted] without consequences. I claim my daughter as a dependent, and I fear the penalties as I had temporarily stopped working as a substitute teacher. I'm 64 years old and only recently learned about these penalties, causing me financial strain.

I interacted with four representatives while considering a health insurance plan. I was under the impression that I had until December 15 to make a decision. However, I encountered frustration as the quoted rates kept increasing each time I spoke with a representative. Eventually, I chose a plan in mid-December and paid for coverage starting in January [redacted]. Recently, I received a bill showing my insurance effective date as December 1, [redacted]. During December, I had no insurance as the state had terminated it in September due to our income increase from my husband's disability benefits. Suffering from sciatic nerve issues in December, I refrained from seeking medical help without coverage and paid over $[redacted] out of pocket for medications. Despite expressing my concerns to Caresource, the healthcare marketplace, and a supervisor today, all of them insisted my coverage began on December 1st. I wanted written confirmation of my coverage details before making a decision on December 12, [redacted]. I paid for January [redacted] as instructed, but my situation remains unresolved after speaking with them today. I appreciate any assistance in resolving this matter. Thank you, E. Raisor.

I have been trying for weeks to update my [redacted] application, but it keeps freezing and then claiming my password is incorrect, prompting me to reset it. I have submitted the 2[redacted]X and form [redacted] to the IRS as requested. I am seeking assistance with the increased insurance premiums this year as they have more than doubled compared to last year. Due to health issues with my daughter since Thanksgiving, I overlooked the requirement to submit these forms and missed out on potential assistance. I've been attempting to update my application online to upload the necessary documents and input new income details, but I am encountering difficulties. I have reset my password approximately 12 times already. Thank you for your help in resolving this matter.

Subject: Update Needed for [redacted]-A I neglected to update my income information, leading to a substantial payment due when I filed my [redacted]-A. I believe I was billed inaccurately. Here is the breakdown of my income changes throughout the year: - Months 1-3: $15/hour - Months 3-6: Unemployed - Month 6 onward: Approximately $25/hour (health plan terminated at the end of month 6) If I had updated my income timely, reflecting the changes ($15/hour, unemployed, then $25/hour), I anticipate owing considerably less. Resolution Sought: I aim to correct my [redacted]-A with the precise employment details to seek a refund or rectify the excess payment made. Thank you.

I updated my income on my Healthcare Marketplace account and later got a letter from Washtenaw County DHH requesting documentation which I missed the deadline for. They now say I need to appeal for healthcare. Despite revisiting the Marketplace on 8/26/19 to update my income and expenses, I couldn't include quarterly tax payments on my alimony. The system said I'm not currently eligible for new insurance, which is okay by me. But now I've received an email saying I must choose a policy, however, I can't seem to do that. The county indicates I'm not eligible for any healthcare. I'm confused about my situation and unsure who to contact or what steps to take. My details from yesterday are accurate except for the alimony taxes. This has become quite overwhelming and any clarification would be greatly appreciated.

Hello, I purchased a Chanel handbag with silver chain handles from a boutique named Vivo. I paid £[redacted] and received an email with an invoice that had an invoice number. I have been waiting for weeks for the item, but the boutique has changed its name twice, both times still ending with "boutique." They are selling the same handbags with the same advert under a different boutique name. I have been scammed multiple times before, and the police have a record of these incidents. I want a response, or I will have to report this to the police. I expect to receive the bag or a refund as I cannot afford to pay for something and not receive it. I have proof of payment on my credit card statement. If I do not receive assistance, I will take further action. Thank you. - L.L.

I have not filed my US taxes since [redacted], except for [redacted]. I did not have my ACA form for [redacted], so I need to amend that return. This year, I couldn't e-file due to not having my AGI from last year. I planned to pay state taxes, but the site wanted to charge $[redacted]+ to file or get a copy, while federal should be free. I need help obtaining ACA forms for [redacted], [redacted], and [redacted]. I also need assistance filing my back years' federal and state taxes and preventing this situation in the future. I am willing to buy software but need a cost break. Can someone from TurboTax help me get the software to do four years of taxes and amend my [redacted] return? Thank you.

I had insurance with Bright Health which was supposed to end in May [redacted] when I switched to Medicaid due to my husband's Furlough. However, Medicaid requires us to pay for prescriptions with Bright Health, which we no longer have since starting Medicaid on May 1, [redacted]. Bright Health insists our coverage ended on August 25, [redacted], but it actually ended on April 30, [redacted]. Despite contacting both Bright Health and the Marketplace multiple times between May and July, the discrepancy remains. Bright Health claims the Marketplace provided the incorrect end date, but it should be corrected to April 30, [redacted]. I need the Marketplace to clarify this with Bright Health as our Medicaid coverage began on May 1, [redacted]. Thank you. Renee B.

Good evening, I recently spoke with a Marketplace representative who helped me set up a new username and password. Unfortunately, I misplaced this information and had to reset both. I've managed to log in and started filling out my coverage application. However, I'm struggling with some questions and require assistance to ensure the application is completed accurately. I'm doing my best to answer all questions but need clarification on a few. Please reach out to me at [redacted] or [redacted]. Thank you in advance. - C. McMillin. Application Identification Number: [redacted].

Hello, I'm currently in the process of re-doing my application for health coverage through the Marketplace. However, I have a few questions that I need clarification on in order to answer accurately. A few days ago, I spoke with a Marketplace representative who helped me create a username and password. Unfortunately, I couldn't locate this information, so I had to reset both. As a result, I am now in the process of completing the entire application again (the representative assisted me with my application over the phone a few days ago). Your assistance is greatly appreciated. Thank you, Cynthia McMillin. Application ID: [redacted]

Plan ID 68806GA[redacted]. Amount: $20.56. I haven't received my invoice for the DentaQuest PPO Family Low insurance yet. I was supposed to receive it in a few days to make a payment, but nothing has arrived. When I contacted them, they couldn't find me as a client and advised me to contact the Marketplace for assistance in transferring the information. I need to make a payment by 1/1/[redacted], but without the invoice, I'm unable to do so.

I recently received a notice that I do not qualify for assistance with the ACA, and I am in a difficult situation. Last year, I experienced a significant loss, and for the past three years, my income has been $22,[redacted] or less annually. I struggle with severe PTSD, panic disorder, and back issues with bone-on-bone areas and herniated or bulging discs. The broker I consulted with mentioned my monthly payments would be $[redacted]. However, after receiving your letter, I am feeling anxious. I urgently require assistance for my PTSD and back problems. I received a bill for insurance amounting to $[redacted].53, which I cannot afford. Your help in this matter would be greatly appreciated.