Dick's Sporting Goods Customer Service

Ways to contact Dick's Sporting Goods and solve common issues

Use Dick's Sporting Goods's Phone Number

Dick's Sporting Goods's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Dick's Sporting Goods

Contacting Dick's Sporting Goods customer support

Below you can compare and contrast the 4 ways to contact Dick's Sporting Goods by looking at which ones are the fastest and which ones other customers recommend the most for solving Dick's Sporting Goods customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Dick's Sporting Goods across the following channels: Phone, Chat, Web.

Phone number / contactWaitVotes
Customer Service
3 mins227
10 mins38
Live Chat at dickssportinggoods.com
Customer Service
3 mins240
Online Help at dickssportinggoods.com
Customer Service
< 2 hrs365

Dick's Sporting Goods: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Dick's Sporting Goods.
Can I return an online purchase to a physical store?
Yes, customers have the option to return an online purchase to a physical store. Dick's Sporting Goods accepts returns in-store for most products bought online, within a specific timeframe, usually 60 days from the purchase date. Whether the item was shipped or picked up at the store, it can be returned to any Dick's Sporting Goods location. The product must be in its original condition, accompanied by the packing slip or order confirmation email. If the customer prefers a refund, it will be processed using the original payment method, while gift cards and store credits are also available. However, some exclusions apply, such as large or oversized items, customized products, and perishable goods, which are subject to specific return policies. It's recommended to review the detailed return guidelines on the website or contact customer service for more information.
Do I need an account to make a purchase?
No, you do not need an account to make a purchase at Dick's Sporting Goods. We offer the option to make a purchase as a guest, allowing you to complete your transaction without creating an account. However, we highly recommend creating an account to enjoy additional benefits. By registering, you can easily track your order status, view your purchase history, save payment details for faster checkout, and receive personalized recommendations. Creating an account also enables you to sign up for our newsletter, ensuring you stay updated on the latest promotions, exclusive offers, and upcoming events. Having an account with us streamlines future purchases and enhances your overall shopping experience.
What payment methods does Dick's Sporting Goods accept?
Dick's Sporting Goods accepts various payment methods to enhance customer convenience. These include major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, customers can pay with their Dick's Sporting Goods branded credit cards. To provide more flexibility, Dick's Sporting Goods also accepts various digital payment options like Apple Pay and Google Pay. For those who prefer alternative payment methods or want to split their purchase into smaller installments, the store accepts PayPal and Zip, a digital buy-now-pay-later solution. Customers can also use Dick's Sporting Goods gift cards to make purchases both in-store and online. With this wide range of payment methods, Dick's Sporting Goods ensures a seamless and hassle-free shopping experience for its customers.
What is the return policy for Dick's Sporting Goods?
Dick's Sporting Goods offers a flexible and hassle-free return policy. Customers can return most items within 60 days of purchase, either in-store or online. For in-store returns, individuals should bring the purchase receipt or order confirmation email along with the item in its original packaging. Refunds will be issued in the original form of payment. For online returns, shoppers can initiate the process through their online account or by contacting customer service. Items returned online may be subject to return shipping fees. Certain items like firearms, ammunition, and customized products cannot be returned. For additional details and exceptions to the return policy, customers are encouraged to visit the Returns and Exchanges section on the Dick's Sporting Goods website.
Does Dick's Sporting Goods offer gift cards?
Yes, Dick's Sporting Goods offers gift cards. Gift cards are a convenient and flexible option to give to friends and family who enjoy sports and outdoor activities. These gift cards can be purchased online or in-store, allowing you to choose the amount you want to give. They can be used to purchase a wide range of products, including sporting equipment, apparel, footwear, and accessories. Gift cards do not have an expiration date, and any remaining balance can be saved for future purchases. Whether you're celebrating a birthday, holiday, or any special occasion, Dick's Sporting Goods gift cards make the perfect gift for sports enthusiasts of all ages.
There's more!
Click below to show 10 more questions, answers, and complete guides to common Dick's Sporting Goods customer support problem.

Recent reasons customers contacted Dick's Sporting Goods:

i have a question about my recent order
My delivery has not arrived but it said delivered * hours ago
i ordered items yesterday from dicks as they stated my delivery date is today saturday...
I am trying to order some Nike headbands, and have them delivered to Lewiston, New York...
Order keeps being cancelled
could not imagine a scenario where i would make a purchase * weeks ago and bring the it...
Was going to place an order online with one item not available for shipping. Trying to...
Trying to track my order but never received confirmation of order
I bought puma soccer cleats around * months ago and are already ripping and have used t...
I didn’t get an email confirmation for my order but its in its way. I didn’t get a receipt
Dear ****’S Sporting Goods Customer Service Team,**I hope this email finds you well. I...
Unauthorized Withdrawal Issue for Shoe Purchase - Urgent Refund Request**Dear ****’S Sp...
More customer issues

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Does GetHuman work with Dick's Sporting Goods?

GetHuman does not work with Dick's Sporting Goods's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Dick's Sporting Goods at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Dick's Sporting Goods's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Dick's Sporting Goods at a Glance

Dick's Sporting Goods has 1 chat option
Dick's Sporting Goods has no customer email
Dick's Sporting Goods has 1 help forum
Dick's Sporting Goods has no twitter handle
Dick's Sporting Goods has no facebook page
Contact information overview

Answered on this page:

How Do I Make an Order for the Dick’s Sporting Goods Black Friday Event?
Do I need a receipt to return an item?
Is there a warranty for the products sold at Dick's Sporting Goods?
How Do I Make an Order for the Dick’s Sporting Goods Cyber Monday Event?
How Do I Find Black Friday Deals for Dick's Sporting Goods?
Can I exchange an item instead of returning it?
How long do I have to return an item?
Solutions to common issues

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