Blue Cross/Blue Shield (IL) Phone Number

Calling Blue Cross/Blue Shield (IL) customer service faster by GetHuman

Current Wait: 4 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 3:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
BillingContact customer serviceFind a providerClaimsA different issue
Get to a live person fastest: This is for PPO users. Say "Member Services" then "Customer Advocate" or "I don't know" when asked for an ID or Social.

Reasons customers like you called recently

need to find provider for my area
10d ago
Kept same plan from last year for this year .. I did not receive new I’d cards but sinc...
25d ago
need to make sure plan auto-renews
a mo ago
I need to know who is my dentist and change it
a mo ago
Just want information on insurance policies
a mo ago
Cannot log into online account. Having trouble finding user info.
a mo ago
Need to find out if a Dental Claim we submitted has been received. We cannot look it up...
2 mos ago
I have not received my membership I’d card. And I want to see if my automatic payment...
2 mos ago
Need my new policy identification information. Was just enrolled through my Mork place.
2 mos ago
Quote for new Medicare customers.
3 mos ago
Want to find out if a medical provider*facility is in network
3 mos ago
I just need to know if my children have optical coverage, and if so may I be provided w...
4 mos ago
I have lost my card and I need my number for a new hospital admitting
5 mos ago
I am with a provider and trying to verify Birth Control benefits for a member and I can...
5 mos ago
CLAIM PERSONAL SUBMITTED AND NO RESPONSE
5 mos ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-327-8497 - by the Numbers

Phone number to dial
800-327-8497
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
3:15pm
Navigate phone maze to a human
This is for PPO users. Say "Member Services" then "Customer Advocate" or "I don't know" when asked for an ID or Social.
Average wait
2
Current wait
4
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web
Quality of communication
81%
Quality of help
76%
Customer votes
211
Information last updated
Thu Feb 20 2020 08:00:00 GMT+0000 (UTC)

Blue Cross/Blue Shield (IL)'s Best Toll-Free/800 Customer Phone Number

This is Blue Cross/Blue Shield (IL)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross/Blue Shield (IL) agent. This phone number is Blue Cross/Blue Shield (IL)'s Best Phone Number because 13,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-327-8497 include Billing, Contact customer service, Find a provider, Claims and other customer service issues. Rather than trying to call Blue Cross/Blue Shield (IL) we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Blue Cross/Blue Shield (IL) has 5 phone numbers. It's not always clear what is the best way to talk to Blue Cross/Blue Shield (IL) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Blue Cross/Blue Shield (IL) - by phone or otherwise

While 800-327-8497 is Blue Cross/Blue Shield (IL)'s best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Blue Cross/Blue Shield (IL) customers, is by calling their 800-892-2803 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-892-2803 for Customer Service. If you think this information is inaccurate or know of other ways to contact Blue Cross/Blue Shield (IL) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Blue Cross/Blue Shield (IL).

What is GetHuman's Relationship to Blue Cross/Blue Shield (IL)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Blue Cross/Blue Shield (IL). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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