Constellation Energy Customer Service

Phone Number & Contact Info

Constellation Energy's Best Phone Number

Toll-free·Calls Customer Service·Most popular Constellation Energy number

How do I talk to a live human at Constellation Energy?

A:Calling this Constellation Energy number should go right to a real human being

Does Constellation Energy offer 24 hour customer service?

A:Not at this number; hours here are 8am-8pm EST. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Constellation Energy Customer Phone Numbers

Corporate Offices

8am-8pm EST · Calling this Constellation Energy number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Constellation Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Constellation Energy number should go right to a real human being
Below are some clips we've found from Constellation Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Constellation. Residential customers please press one.
For business customers, please press three."
Excerpt from a call with Constellation Energy
Friday, March 29, 2024 7:07 PM
In fact, much of this information on this page is superfluous because this Constellation Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Constellation Energy operates the call center for this 877-997-9995 phone number 8am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 451 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Constellation Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Constellation Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Constellation Energy is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 451 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Constellation Energy

In summation, the best day to call Constellation Energy is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Constellation Energy staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Constellation Energy Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 11, 2024

Calling Constellation Energy really isn't a successful endeavor unless you're within normal business hours. When I dialed this number, I was immediately asked if I was a customer in New York or any other location, and I responded by selecting any other location.

However, this choice didn't end up mattering, as the system said that it was past business hours and it couldn't offer any help with my issues. The system told me that I could leave a message for someone, and whoever answered it would give me a call back whenever they got it and had time to return my calls.

At that point, the system gave me the beep to leave a message, and I hung up at this point because I couldn't get anything else out of the call.

On one hand, there are some positives here, namely that the automated system doesn't waste time trying to string along the customer. It simply tells them that they'll have to try the call again at another time when the phone lines are open. If you know that you won't be able to provide assistance to the customer, it's best to minimize their wait times so that they can focus on other things.

On the other, not even having the option to get help from the automated system is a major drawback. These days, most people are used to getting assistance from an automated system for at least part of their phone calls, and AI like this that makes people's lives better is encouraged rather than condemned. Setting up an automated system that can at least provide some helpful details, such as reporting an outtage or checking your bill, would go a long way toward making this number helpful for both new and experienced customers.

A search of this phone number shows that it is still in use for customers in Illinois, so there really isn't a reason that the number cannot be used outside of normal business hours. For a company like this, where energy outages can happen at any time, it's even more important to give customers a way to reach you reliably. This number might offer the ability to leave a phone message, but with fewer people bothering to check their voicemail compared to just a decade ago, phone messages can seem to be easy to ignore or get lost in the shuffle.

Based off all of this information, I would use this number only if it were within certain hours and I could be sure I could get someone on the line. As it is, this number would be hit or miss, because if nobody's around to assist, you won't be able to get any help from the automated system.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Constellation Energy

If you have time to do a bit of reading before you call Constellation Energy, we recommend you read over some of our problem-specific articles.

What is Constellation Energy?

Constellation Energy is a leading retail energy supplier and an integral part of Exelon Corporation, one of the nation's largest energy providers. As a competitive energy supplier, Constellation offers a wide range of electricity, natural gas, and renewable energy solutions to meet the diverse needs of residential, commercial, and industrial customers. With its extensive experience and expertise, Constellation delivers reliable, cost-effective, and sustainable energy solutions to help customers manage their energy consumption and budget effectively. The company prioritizes innovation and provides customers with tailored solutions, energy management tools, and smart technology to support their energy goals. Constellation Energy is committed to promoting a cleaner and more sustainable energy future, contributing to a greener environment for all.

Are there any energy-saving tips or programs provided by Constellation Energy?

Yes, Constellation Energy offers various energy-saving tips and programs for customers. They understand the importance of reducing energy consumption and lowering utility bills. They encourage customers to make simple changes like adjusting thermostat settings, using energy-efficient appliances, and sealing air leaks. Moreover, Constellation Energy provides personalized energy usage reports to help customers understand their consumption patterns and make informed decisions. They also offer energy efficiency programs, including rebates for upgrading to more energy-efficient products and home energy audits. These audits identify potential energy-saving improvements in customers' homes and provide recommendations for reducing energy waste. With Constellation Energy, customers have access to an array of resources and programs to help them conserve energy and save money.

What services does Constellation Energy provide?

Constellation Energy provides a comprehensive range of services to meet diverse energy needs. As a leading energy supplier, we offer competitive electricity and natural gas plans for residential, commercial, and industrial customers. With our commitment to sustainability, we also provide renewable energy options, helping customers reduce their carbon footprint. Apart from energy supply, our services include energy efficiency solutions, such as audits and consultation, to help customers optimize energy consumption and reduce costs. Additionally, we offer distributed energy solutions, including solar power installations, battery storage, and demand response programs that enhance grid reliability and resilience. Our innovative energy management technologies enable real-time monitoring and control, empowering customers to make informed decisions. Moreover, we provide customer support through dedicated channels and online tools, ensuring efficient service delivery. With our comprehensive suite of services, Constellation Energy aims to offer reliable, sustainable, and cost-effective energy solutions to customers nationwide.

Top Constellation Energy customer service problems

Click the link above to get answers to just about any Constellation Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Constellation Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Confirmation of enrollment: "I need to make sure am I enrolled in it?"
- From a call lasting 11m 15s , Mar 8, 2024 9:38 PM

More Constellation Energy Customer Service Contacts

There are of course other ways to contact Constellation Energy customer service besides the phone. Below we list the best ones, by medium.

Constellation Energy Customer Service Live Chat - Customer Service
Click "Live Chat" at the top
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Constellation Energy provides this option.

Constellation Energy Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Constellation Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Constellation Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Constellation Energy agent. This phone number is Constellation Energy's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-997-9995 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Constellation Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Constellation Energy has 2 phone numbers. It's not always clear what is the best way to talk to Constellation Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Constellation Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Constellation Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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