Constellation Energy Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Constellation Energy number
Q:How do I get a live human at Constellation Energy?
A:Calling this Constellation Energy number should go right to a real human being
Q:Does Constellation Energy offer 24 hour customer service?
A:Not at this number; hours here are 8am-8pm EST. The least busy day is Friday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.

More Constellation Energy Customer Phone Numbers

410-783-2800 - Corporate Offices
Calling this Constellation Energy number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Constellation Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Constellation Energy number should go right to a real human being
Below are some clips we've found from Constellation Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Constellation. Residential customers please press one.
For business customers, please press three."
Excerpt from a call with Constellation Energy
Friday, March 29, 2024 7:07 PM
In fact, much of this information on this page is superfluous because this Constellation Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Constellation Energy operates the call center for this 877-997-9995 phone number 8am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 451 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Constellation Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Constellation Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Constellation Energy is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 451 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Constellation Energy is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Constellation Energy number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why call this Constellation Energy number?

Below is a sample of recent calls to Constellation Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Confirmation of enrollment: "I need to make sure am I enrolled in it?"
- From a call lasting 11m 15s , Mar 8, 2024 9:38 PM

My Experience Calling 877-997-9995

Mar 11, 2024

Calling Constellation Energy really isn't a successful endeavor unless you're within normal business hours. When I dialed this number, I was immediately asked if I was a customer in New York or any other location, and I responded by selecting any other location.

However, this choice didn't end up mattering, as the system said that it was past business hours and it couldn't offer any help with my issues. The system told me that I could leave a message for someone, and whoever answered it would give me a call back whenever they got it and had time to return my calls.

At that point, the system gave me the beep to leave a message, and I hung up at this point because I couldn't get anything else out of the call.

On one hand, there are some positives here, namely that the automated system doesn't waste time trying to string along the customer. It simply tells them that they'll have to try the call again at another time when the phone lines are open. If you know that you won't be able to provide assistance to the customer, it's best to minimize their wait times so that they can focus on other things.

On the other, not even having the option to get help from the automated system is a major drawback. These days, most people are used to getting assistance from an automated system for at least part of their phone calls, and AI like this that makes people's lives better is encouraged rather than condemned. Setting up an automated system that can at least provide some helpful details, such as reporting an outtage or checking your bill, would go a long way toward making this number helpful for both new and experienced customers.

A search of this phone number shows that it is still in use for customers in Illinois, so there really isn't a reason that the number cannot be used outside of normal business hours. For a company like this, where energy outages can happen at any time, it's even more important to give customers a way to reach you reliably. This number might offer the ability to leave a phone message, but with fewer people bothering to check their voicemail compared to just a decade ago, phone messages can seem to be easy to ignore or get lost in the shuffle.

Based off all of this information, I would use this number only if it were within certain hours and I could be sure I could get someone on the line. As it is, this number would be hit or miss, because if nobody's around to assist, you won't be able to get any help from the automated system.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Constellation Energy Customer Service

There are of course other ways to contact Constellation Energy customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Constellation Energy provides this option.
Constellation Energy's website
As a last, sometimes only, resort- Constellation Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Constellation Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Constellation Energy agent. This phone number is Constellation Energy's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-997-9995 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Constellation Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Constellation Energy has 2 phone numbers. It's not always clear what is the best way to talk to Constellation Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Constellation Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Constellation Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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