Calling Constellation Energy really isn't a successful endeavor unless you're within normal business hours. When I dialed this number, I was immediately asked if I was a customer in New York or any other location, and I responded by selecting any other location.
However, this choice didn't end up mattering, as the system said that it was past business hours and it couldn't offer any help with my issues. The system told me that I could leave a message for someone, and whoever answered it would give me a call back whenever they got it and had time to return my calls.
At that point, the system gave me the beep to leave a message, and I hung up at this point because I couldn't get anything else out of the call.
On one hand, there are some positives here, namely that the automated system doesn't waste time trying to string along the customer. It simply tells them that they'll have to try the call again at another time when the phone lines are open. If you know that you won't be able to provide assistance to the customer, it's best to minimize their wait times so that they can focus on other things.
On the other, not even having the option to get help from the automated system is a major drawback. These days, most people are used to getting assistance from an automated system for at least part of their phone calls, and AI like this that makes people's lives better is encouraged rather than condemned. Setting up an automated system that can at least provide some helpful details, such as reporting an outtage or checking your bill, would go a long way toward making this number helpful for both new and experienced customers.
A search of this phone number shows that it is still in use for customers in Illinois, so there really isn't a reason that the number cannot be used outside of normal business hours. For a company like this, where energy outages can happen at any time, it's even more important to give customers a way to reach you reliably. This number might offer the ability to leave a phone message, but with fewer people bothering to check their voicemail compared to just a decade ago, phone messages can seem to be easy to ignore or get lost in the shuffle.
Based off all of this information, I would use this number only if it were within certain hours and I could be sure I could get someone on the line. As it is, this number would be hit or miss, because if nobody's around to assist, you won't be able to get any help from the automated system.
This is Constellation Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Constellation Energy agent. This phone number is Constellation Energy's Best Phone Number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-997-9995 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Constellation Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Constellation Energy has 2 phone numbers. It's not always clear what is the best way to talk to Constellation Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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