Constellation Energy Phone Number

Call Constellation Energy customer service faster with GetHuman

  • Calls Constellation Energy's Customer Service department
  • The average hold time is 4m
  • Hours are 8am-8pm EST
  • The best time to call is 3:45pm
  • Popular issues for this call center: Setup service, Book appointment, Change appointment, Meter reading, and Cancel service.
  • Reach a live Constellation Energy agent: Calling the Constellation Energy number above should go right to a real human being

Calling Constellation Energy Customer Care at 877-997-9995

Mar 11, 2024

Calling Constellation Energy really isn't a successful endeavor unless you're within normal business hours. When I dialed this number, I was immediately asked if I was a customer in New York or any other location, and I responded by selecting any other location.

However, this choice didn't end up mattering, as the system said that it was past business hours and it couldn't offer any help with my issues. The system told me that I could leave a message for someone, and whoever answered it would give me a call back whenever they got it and had time to return my calls.

At that point, the system gave me the beep to leave a message, and I hung up at this point because I couldn't get anything else out of the call.

On one hand, there are some positives here, namely that the automated system doesn't waste time trying to string along the customer. It simply tells them that they'll have to try the call again at another time when the phone lines are open. If you know that you won't be able to provide assistance to the customer, it's best to minimize their wait times so that they can focus on other things.

On the other, not even having the option to get help from the automated system is a major drawback. These days, most people are used to getting assistance from an automated system for at least part of their phone calls, and AI like this that makes people's lives better is encouraged rather than condemned. Setting up an automated system that can at least provide some helpful details, such as reporting an outtage or checking your bill, would go a long way toward making this number helpful for both new and experienced customers.

A search of this phone number shows that it is still in use for customers in Illinois, so there really isn't a reason that the number cannot be used outside of normal business hours. For a company like this, where energy outages can happen at any time, it's even more important to give customers a way to reach you reliably. This number might offer the ability to leave a phone message, but with fewer people bothering to check their voicemail compared to just a decade ago, phone messages can seem to be easy to ignore or get lost in the shuffle.

Based off all of this information, I would use this number only if it were within certain hours and I could be sure I could get someone on the line. As it is, this number would be hit or miss, because if nobody's around to assist, you won't be able to get any help from the automated system.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

I signed up with Constellation on November **th, **** . Account Number...
Am a new customer. First bill was not at rates I signed up for. Rep Debbie was to call...
I just started service at my new house and the power is not on!!! I would like my power...
Need to discuss service
Extend current plan to * years
Renew service, need rate quote.
Disconnect service jan *th
I want credit on my constellation account at least $*** to *** what I was put through I...
Walmart online to pay my bill I put my credit card number in the bill pay system and it...

Constellation Energy Customer Phone Number 877-997-9995 - Stats

Phone number to dial877-997-9995
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours8am-8pm EST
Best time to dial3:45pm
Average wait4 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication92%
Quality of help73%
Customer votes480
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Constellation Energy's Best Toll-Free/800 Customer Phone Number

This is Constellation Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Constellation Energy agent. This phone number is Constellation Energy's Best Phone Number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-997-9995 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Constellation Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Constellation Energy has 2 phone numbers. It's not always clear what is the best way to talk to Constellation Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Constellation Energy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Constellation Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Corporate Offices410-783-2800

Beyond the Phone Number

There are other ways to get in touch with Constellation Energy, including live chat and their website / help desk. Visit our Constellation Energy Customer Service page for more information.
Constellation Energy Customer Service

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