How do I talk to a human at this Blue Cross/Blue Shield (IL) number?
A:Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service"
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Blue Cross/Blue Shield (IL) Member Services?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.
This is the #2 most popular Blue Cross/Blue Shield (IL) phone number out of 4. Click above to go back to the main customer service number and other contact information, including Blue Cross/Blue Shield (IL) email addresses, twitter handles, and live chat options.
More Blue Cross/Blue Shield (IL) Customer Phone Numbers
Main phone number · Toll-free · 24 hours, 7 days · Press 4 at first menu. · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
Toll-free · 24 hours, 7 days · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm CST · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Calling to make a payment? Say "payment" or press 1. Checking the status of an application? Say "application" or press 2. If you are an existing member or recently enrolled, say "member" or press 3. Calling about becoming a new member? Say "New" or press 4. Healthcare professional? Press 5. Producer? Say "producer" or press 5.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Blue Cross/Blue Shield (IL) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service"
Here is how our research team describes the way the Blue Cross/Blue Shield (IL) phone system greets you: Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
Below are some clips we've found from Blue Cross/Blue Shield (IL)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to the member services line for HMO Illinois.
Are you calling as a member or a health care professional, or are you a broker or group administrator for an employer group?
If you are if you are calling about a PCP change within the same medical group, or a referral, please hang up and the medical group at the phone number on the front of your ID card.
If you still need to talk with an advocate, remain on the line.
In a few words, please tell me the reason for your call."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Wednesday, October 23, 2024 10:31 PM
What are the hours and when should I call?
Blue Cross/Blue Shield (IL) operates the call center for this 800-892-2803 phone number 24 hours, 7 days. The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 2,226 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross/Blue Shield (IL) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross/Blue Shield (IL) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross/Blue Shield (IL) is Monday.The most busy day to call Blue Cross/Blue Shield (IL) is Friday. Again, this is based on a sample of 2,226 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Blue Cross/Blue Shield (IL) is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Cross/Blue Shield (IL) staffs the call center well on Monday.
Why call this Blue Cross/Blue Shield (IL) number?
Below is a sample of recent calls to Blue Cross/Blue Shield (IL), and their purpose. Are any of these similar to the reason you are trying to call?
Missing dental card: He doesn't have his member card.
Taken from a call on Wednesday, October 23, 2024 10:31 PM