How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this US Weekly Magazine phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "I can't find it", then hold for the Representative.
Here is how our research team describes the way the US Weekly Magazine phone system greets you: Digital subscriptions, press 1. Print subscriptions, press 2.
Below are some clips we've found from US Weekly Magazine's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Us Weekly customer service.
This call may be recorded for quality and training purposes.
Most common tasks can be handled on our website at my dot us magazine dot com.
For print subscriptions, press one.
For digital subscriptions, press two.
All agents are currently assisting other callers.
Please hold, and your call will be answered in the order it was received.
Your estimated wait time is currently less than one minute."
Excerpt from a call with US Weekly Magazine
Friday, March 29, 2024 9:39 PM
The first phone menu
"Thank you for calling Us Weekly.
Customer service. This call may be recorded for quality and training purposes.
Most common tasks can be handled on our website at my dot us magazine dot com.
Are you still there?
Are you still there?
For print subscriptions, press one.
For digital subscriptions, press two."
Excerpt from a call with US Weekly Magazine
Tuesday, March 26, 2024 3:49 PM
After you press 2
"To expedite your request, please have your account number handy.
This can be found on your magazine mailing label or on the bill or renewal notice.
All agents are currently assisting other callers.
Please hold, and your call will be answered in the order it was received.
Your estimated wait time is currently less than seven minutes.
For digital subscriptions, press two.
If you are calling to order a new subscription, or a gift, press one."
Excerpt from a call with US Weekly Magazine
Tuesday, March 19, 2024 8:50 PM
What are the hours and when should I call?
US Weekly Magazine operates the call center for this 800-283-3956 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 149 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Weekly Magazine phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Weekly Magazine staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Weekly Magazine is Sunday.The most busy day to call is Friday, which averages 850% more phone calls by comparison.Again, this is based on a sample of 149 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call US Weekly Magazine is Wednesday.
Why call this US Weekly Magazine number?
Below is a sample of recent calls to US Weekly Magazine, and their purpose. Are any of these similar to the reason you are trying to call?
Address change request: "I need to change my address to 103 North Street, Apartment 301, Stamford, Connecticut."
- From a call lasting 3m 56s , Mar 29, 2024 9:39 PM
Calling US Weekly Magazine is useless if you miss the window of hours where they're open, as the automated system doesn't do you any good whatsoever. When you call, you're asked if you're calling about the print subscription or the digital subscription.
However, regardless of your answer, you won't get any assistance. If you choose the print subscription option, you're told that because of cutbacks with the postal service, subscriptions are being delayed and customers need to expect that their issues will take longer to receive. However, they are still delivering print subscriptions, and customers can expect that they will still receive their ordered issue on the new schedule.
If you choose the digital subscription, you aren't offered any assistance whatsoever. The system instead automatically goes into a message about how they are available six days a week and what times they're available, and how you can call back later during those times. The system also tells you that you can do much of your work with your subscription on the US Weekly website, and it encourages you to log on there.
Overall, I wasn't impressed with the phone system. I understand the need to have some times where people aren't available, but in those situations, the automated system should offer some kind of assistance. Even if it's only the option to check your subscription status or how long it is until your next issue, that would be preferable to simply getting an unhelpful message.
Based on this interaction, I would only call this number during standard business hours, as it's no use outside of this time.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact US Weekly Magazine Customer Service
There are of course other ways to contact US Weekly Magazine customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- US Weekly Magazine customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Weekly Magazine's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Weekly Magazine agent. This phone number is US Weekly Magazine's best phone number because 17,466 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-283-3956 include and other customer service issues. Rather than trying to call US Weekly Magazine first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, US Weekly Magazine has 1 phone number. It's not always clear what is the best way to talk to US Weekly Magazine representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Weekly Magazine. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Weekly Magazine. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
