Lululemon Customer FAQ

If your jacket has a hole and it's been less than a year since your purchase, you may be eligible for a return or exchange under Lululemon's quality promise. We recommend checking the specific return policy details, as they may vary based on the item and purchase date.

If your Bear pants have a hole and are within the Lululemon return policy period, you can typically return or exchange them. Lululemon generally accepts returns for products that are unworn and unwashed within 30 days of purchase. For items with defects, they may be eligible for return outside of this timeframe. Ensure you have your receipt or proof of purchase available for the return process.

We're sorry for any inconvenience you may be experiencing. To resolve this, please make sure you have the latest version of the Lululemon app. Also, double-check the information you entered for your card. If you've confirmed these and continue having issues, it might be a temporary technical problem. Please try again at a different time. If the problem persists, we recommend visiting a Lululemon store where an associate may be able to provide further assistance.