Qantas Airlines Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Qantas Airlines?
Q:
Does Qantas Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Qantas Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Qantas Airlines phone number to document the phone system.
Here is how our research team describes the way the Qantas Airlines phone system greets you: For travel agents, press 1. For booking inquiries or frequent flyer miles, press 2. For any other inquiries, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press * at the first menu, then press 0. Next, press 2.
Below are some clips we've found from Qantas Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hi, and welcome to Qantas.
Please enter your Qantas frequent flyer membership number."
Excerpt from a call with Qantas Airlines
Sunday, July 14, 2024 11:23 AM
What are the hours and when should I call?
Qantas Airlines operates the call center for this 800-227-4500 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 232 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Qantas Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Qantas Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Qantas Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Qantas Airlines is Saturday. The most busy day to call is Monday, which averages 105% more phone calls by comparison. Again, this is based on a sample of 232 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Qantas Airlines
In summation, the best day to call Qantas Airlines is Wednesday.
Calling this Qantas Airlines Customer Number
May 10, 2024
When you call the customer service line for Qantas Airlines, you're greeted by an automated message system. There aren't any alternative language options; rather, it immediately asks you to enter your Qantas frequent flyer membership number, or press the star key if you don't know it. Oddly, there aren't any other options presented. If you don't make a selection, the recording will repeat for three cycles, then present a more proper phone menu (which is again odd, but okay).
Press the star key for ACCC remediation; press 1 for flight credit(s), Qantas Pass, or to check the status of a refund; press 2 for existing bookings; press 3 for new bookings; press 4 for frequent flyer, Qantas Club, Qantas Money, insurance, and marketplace; press 5 for all other concerns, such as baggage or feedback.
I'm personally unfamiliar with the Qantas Club, Qantas Money, insurance, and marketplace; I assume they're perks for frequent flyers, but I'm not sure. As a new customer and first-time caller, I would've appreciated a bit more information on these Qantas Airlines-specific programs.
Aside from that, I don't understand why I had to wait for the opening phone menu to repeat for three cycles before being taken to a second, and proper, customer service phone menu. Once there, I was able to select the option for new bookings and go from there; the automated system just didn't make the process of reaching a representative particularly easy or straightforward.
The rep I spoke to was okay; I don't have anything to complain about. He was professional and helpful. Although he did direct me to Qantas Airlines' website, which is a bit of a pet peeve of mine (I know companies have websites, I am choosing to call for a reason), but I imagine it's a standard and ultimately helpful piece of advice for many callers, especially seniors.
Why Customers Call Qantas Airlines
Below is a sample of recent calls to Qantas Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Flight booking inquiries: "I'm just trying to book a flight, and I was wondering if any business class or first class flights rewards mainly business flight rewards is available."- From a call lasting 8m 25s , May 23, 2024 6:07 PM
Requesting fuel and tire check: "Can I please get a full tank of ninety eight? And, also, I need to pull up the tires."- From a call lasting 3m 46s , May 16, 2024 12:24 PM
Cancellation request for one person: "Hi. I made a booking for one flight with two people, and I wanted to cancel for one person, but I couldn't see the option to only cancel for one person."- From a call lasting 9m 23s , Apr 23, 2024 8:48 AM
Flight cancellation and rebooking: "Hi. I was wondering if you could help me I need to cancel two flights that I booked."- From a call lasting 9m 56s , Apr 18, 2024 8:35 AM
Requesting eTicket number: "I booked a ticket with my Qantas points, but I got the reservation, there was no eTicket number. I just wanted to know if I can get the ticket number."- From a call lasting 7m 9s , Mar 31, 2024 11:16 AM
Inquiring about refunded fare: "I want to find out if I still have my fare there, as I didn't go due to my operation."- From a call lasting 5m 55s , Mar 19, 2024 10:58 PM
Inquiring about flight credits: "I have flight credits that I want to discuss if I can change it into points or not."- From a call lasting 6m 5s , Mar 14, 2024 9:47 AM
Flight booking inquiry: "I need to redeem my flight credit to book a flight to Brisbane in April."- From a call lasting 61m 2s , Mar 14, 2024 7:48 AM
More Qantas Airlines Customer Service Contacts
There are of course other ways to contact Qantas Airlines customer service besides the phone. Below we list the best ones, by medium.
Qantas Airlines Customer Help Desk / Web Support
As a last, sometimes only, resort- Qantas Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Qantas Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Qantas Airlines agent. This phone number is Qantas Airlines's best phone number because 19,428 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4500 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. The Qantas Airlines call center that you call into has employees from Wilmington, DE / El Salvador and is open 24 hours, 7 days according to customers. In total, Qantas Airlines has 1 phone number. It's not always clear what is the best way to talk to Qantas Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Qantas Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Qantas Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.