Qantas Airlines Customer Service

Phone Number & Contact Info

Qantas Airlines's Best Phone Number

Toll-free·Calls Customer Service·Most popular Qantas Airlines number

How do I talk to a live human at Qantas Airlines?

A:Press * at the first menu, then press 0. Next, press 2.

Does Qantas Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Qantas Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press * at the first menu, then press 0. Next, press 2.
Here is how our research team describes the way the Qantas Airlines phone system greets you: For travel agents, press 1. For booking inquiries or frequent flyer miles, press 2. For any other inquiries, press 3.
Below are some clips we've found from Qantas Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Hi, and welcome to Qantas. Please enter your Qantas frequent flyer membership number."
Excerpt from a call with Qantas Airlines
Thursday, May 16, 2024 12:21 PM

What are the hours and when should I call?

Qantas Airlines operates the call center for this 800-227-4500 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Qantas Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Qantas Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Qantas Airlines is Saturday. The most busy day to call is Tuesday, which averages 113% more phone calls by comparison. Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Qantas Airlines

In summation, the best day to call Qantas Airlines is Wednesday.

Calling this Qantas Airlines Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 10, 2024

When you call the customer service line for Qantas Airlines, you're greeted by an automated message system. There aren't any alternative language options; rather, it immediately asks you to enter your Qantas frequent flyer membership number, or press the star key if you don't know it. Oddly, there aren't any other options presented. If you don't make a selection, the recording will repeat for three cycles, then present a more proper phone menu (which is again odd, but okay).

Press the star key for ACCC remediation; press 1 for flight credit(s), Qantas Pass, or to check the status of a refund; press 2 for existing bookings; press 3 for new bookings; press 4 for frequent flyer, Qantas Club, Qantas Money, insurance, and marketplace; press 5 for all other concerns, such as baggage or feedback.

I'm personally unfamiliar with the Qantas Club, Qantas Money, insurance, and marketplace; I assume they're perks for frequent flyers, but I'm not sure. As a new customer and first-time caller, I would've appreciated a bit more information on these Qantas Airlines-specific programs.

Aside from that, I don't understand why I had to wait for the opening phone menu to repeat for three cycles before being taken to a second, and proper, customer service phone menu. Once there, I was able to select the option for new bookings and go from there; the automated system just didn't make the process of reaching a representative particularly easy or straightforward.

The rep I spoke to was okay; I don't have anything to complain about. He was professional and helpful. Although he did direct me to Qantas Airlines' website, which is a bit of a pet peeve of mine (I know companies have websites, I am choosing to call for a reason), but I imagine it's a standard and ultimately helpful piece of advice for many callers, especially seniors.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Qantas Airlines

Below is a sample of recent calls to Qantas Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting fuel and tire check: "Can I please get a full tank of ninety eight? And, also, I need to pull up the tires."
- From a call lasting 3m 46s , May 16, 2024 12:24 PM
Cancellation request for one person: "Hi. I made a booking for one flight with two people, and I wanted to cancel for one person, but I couldn't see the option to only cancel for one person."
- From a call lasting 9m 23s , Apr 23, 2024 8:48 AM
Flight cancellation and rebooking: "Hi. I was wondering if you could help me I need to cancel two flights that I booked."
- From a call lasting 9m 56s , Apr 18, 2024 8:35 AM
Requesting eTicket number: "I booked a ticket with my Qantas points, but I got the reservation, there was no eTicket number. I just wanted to know if I can get the ticket number."
- From a call lasting 7m 9s , Mar 31, 2024 11:16 AM
Inquiring about refunded fare: "I want to find out if I still have my fare there, as I didn't go due to my operation."
- From a call lasting 5m 55s , Mar 19, 2024 10:58 PM
Inquiring about flight credits: "I have flight credits that I want to discuss if I can change it into points or not."
- From a call lasting 6m 5s , Mar 14, 2024 9:47 AM
Flight booking inquiry: "I need to redeem my flight credit to book a flight to Brisbane in April."
- From a call lasting 61m 2s , Mar 14, 2024 7:48 AM
Assistance with booking flight: "I need to know how much extra I need to pay on top of the flight credit that I already have to book my flight from Nairobi to Brisbane."
- From a call lasting 24m 14s , Mar 13, 2024 8:21 AM
Flight change inquiry: "We wanted to know when is the latest we could change our flight without having to pay a whole new fare."
- From a call lasting 9m 53s , Mar 12, 2024 5:37 PM
Booking flight to London: "Hi. I was wondering if you could help me to please book one flight to London from Dubai."
- From a call lasting 6m 46s , Mar 2, 2024 4:45 PM

More Qantas Airlines Customer Service Contacts

There are of course other ways to contact Qantas Airlines customer service besides the phone. Below we list the best ones, by medium.

Qantas Airlines Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Qantas Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Qantas Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Qantas Airlines agent. This phone number is Qantas Airlines's best phone number because 19,428 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4500 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. The Qantas Airlines call center that you call into has employees from Wilmington, DE / El Salvador and is open 24 hours, 7 days according to customers. In total, Qantas Airlines has 1 phone number. It's not always clear what is the best way to talk to Qantas Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Qantas Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Qantas Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Qantas Airlines Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!