First Citizens Bank Customer Service

Phone Number & Contact Info

First Citizens Bank's Best Phone Number

888-323-4732
Toll-free·Calls Customer Service·Most popular First Citizens Bank number
Q:

How do I talk to a live human at First Citizens Bank?

A:Press 0
Q:

Does First Citizens Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat-Sun 8am-6pm EST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this First Citizens Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from First Citizens Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling First Citizens Bank. For quality assurance, this call may be monitored or recorded. To get started, for existing accounts, say personal banking or business banking. If you're responding to a fraud alert, say fraud alert.
Or to apply for a new account or loan, say let's access your account.
To get started, please say or enter the ten digit phone number for your account."
Excerpt from a call with First Citizens Bank
Monday, February 12, 2024 4:20 PM

The first phone menu

"Thank you for calling First Citizens Bank. For quality assurance, this call may be monitored or recorded. To get started, for existing accounts, say personal banking or business banking. If you're responding to a fraud alert, say fraud alert. Or to apply for a new account or loan, say new account. I'm sorry. I didn't get that. Please tell me which type of banking you're calling about.
Say personal banking or press one.
Business banking or press two.
If you're responding to a fraud alert, say fraud alert or press three.
Or to apply for a new account, say new account or press four."
Excerpt from a call with First Citizens Bank
Thursday, April 4, 2024 9:26 PM

What are the hours and when should I call?

First Citizens Bank operates the call center for this 888-323-4732 phone number Mon-Fri 8am-8pm, Sat-Sun 8am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Citizens Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Citizens Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call First Citizens Bank is Tuesday. The most busy day to call is Friday, which averages 400% more phone calls by comparison. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call First Citizens Bank

In summation, the best day to call First Citizens Bank is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this First Citizens Bank number, but it is also the day with the shortest hold times.

Why Customers Call First Citizens Bank

If you have time to do a bit of reading before you call First Citizens Bank, we recommend you read over some of our problem-specific articles.

Does First Citizens Bank offer mobile banking?

Yes, First Citizens Bank offers mobile banking services to its customers. Our mobile banking platform allows you to conveniently and securely manage your finances from anywhere, anytime using your smartphone or tablet. With our mobile banking app, you can check your account balances, view transaction history, transfer funds between accounts, pay bills, deposit checks remotely, and locate ATMs and branches near you. We prioritize the security of your information, employing advanced encryption and authentication protocols to ensure the safety of your transactions. Our mobile banking services aim to provide you with a seamless and efficient banking experience on the go, making it easier for you to stay in control of your finances.

What are the different types of accounts offered by First Citizens Bank?

First Citizens Bank offers a range of different types of accounts to meet the diverse needs of its customers. These account options include personal checking accounts, savings accounts, money market accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs). Personal checking accounts provide everyday banking convenience with features such as online and mobile banking, bill pay, and debit card access. Savings accounts help customers save and earn interest on their funds. Money market accounts offer higher interest rates while still allowing easy access to funds. Certificates of deposit provide a secure way to grow savings with fixed interest rates and various terms. Lastly, First Citizens Bank also offers IRAs to assist customers with saving for retirement, with both traditional and Roth options available.

What is the minimum balance required for a First Citizens Bank account?

The minimum balance required for a First Citizens Bank account depends on the type of account you have. Our Everyday Checking account, which is our most popular choice, does not require a minimum balance. This means you can open an account with any balance amount. For our other account options such as Premier Checking and Premier 60 Plus Checking, there is a minimum balance requirement of $1,500. These accounts offer additional benefits and features like earning interest and free checks. It is important to note that if your account falls below the minimum balance requirement, you may be subject to a monthly maintenance fee. To find the account that best suits your needs, visit our website or contact a First Citizens Bank representative today.

Top First Citizens Bank customer service problems

Click the link above to get answers to just about any First Citizens Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is First Citizens Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Citizens Bank agent. This phone number is First Citizens Bank's best phone number because 666 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-323-4732 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Citizens Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, First Citizens Bank has 1 phone number. It's not always clear what is the best way to talk to First Citizens Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for First Citizens Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Citizens Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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