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First Citizens Bank Customer FAQ

Top Answers & How-to Guides

What is First Citizens Bank's Phone Number?

The question we are asked most often is about how to talk to First Citizens Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open a new account?

To open a new account at First Citizens Bank, individuals should visit the official website for account options and details....

What are the different types of accounts offered by First Citizens Bank?

First Citizens Bank provides a range of accounts to accommodate various financial needs, including personal checking accounts,...
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Recent First Citizens Bank Customer Questions

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Account Opening

How do I open a new account?

To open a new account at First Citizens Bank, individuals should visit the official website for account options and details....
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What are the different types of accounts offered by First Citizens Bank?

First Citizens Bank provides a range of accounts to accommodate various financial needs, including personal checking accounts,...
Read more

What is the minimum balance required for a First Citizens Bank account?

Minimum balance requirements at First Citizens Bank differ by account type, with checking accounts often needing from zero to...
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Online Banking

How do I reset my online banking password?

To reset an online banking password for First Citizens Bank, users should visit the official website, locate the online banking...
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Does First Citizens Bank offer mobile banking?

First Citizens Bank provides a mobile banking app that facilitates account management, balance checking, check deposits, fund...
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How can I view my account statements online?

Customers can view account statements online with First Citizens Bank by logging into the online banking platform and...
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What is your policy for mobile check deposits?

First Citizens Bank has guidelines for mobile check deposits, requiring customers to use the bank's app and endorse checks made...
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Card Services

How do I report a lost or stolen debit card?

To report a lost or stolen debit card, customers should act swiftly by contacting First Citizens Bank's customer service or...
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What options do you provide for account overdrafts?

First Citizens Bank provides several overdraft options, including Overdraft Protection, which links a savings account to cover...
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Are there any fees associated with foreign transactions?

First Citizens Bank generally charges a foreign transaction fee on credit and debit card purchases made abroad or in foreign...
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Fees and Transactions

What is the interest rate on savings accounts?

Interest rates for savings accounts at First Citizens Bank can vary based on account type, economic conditions, and deposit...
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Can I transfer funds between my First Citizens Bank accounts?

Funds can be transferred between First Citizens Bank accounts through online or mobile banking, or at a branch. Users need to...
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What are the fees for using an ATM?

First Citizens Bank usually does not charge fees for using its ATMs. However, customers may incur fees when using...
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What are your banking hours?

The banking hours at First Citizens Bank vary by branch, typically opening around 9 AM and closing by 5 PM on weekdays. Some...
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We look to the First Citizens Bank issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
First Citizens Bank issues reported to GetHuman
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