Ethiopian Airlines Customer Service

Phone Number & Contact Info

Ethiopian Airlines's Best Phone Number

800-445-2733
Toll-free·Calls Customer Service·Most popular Ethiopian Airlines number
Q:

How do I talk to a live human at Ethiopian Airlines?

A:Calling this Ethiopian Airlines number should go right to a real human being
Q:

Does Ethiopian Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ethiopian Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ethiopian Airlines number should go right to a real human being
Below are some clips we've found from Ethiopian Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the global call center of Ethiopian Airlines. A member of Starline, La Maria Anjanit Chandu. For English, press two. Your call is being recorded for training and quality control purposes. Please choose the right option from the menu to make your service more efficient. If you're a business class customer, Shiba Ma's platinum or gold member, press one."
Excerpt from a call with Ethiopian Airlines
Friday, January 5, 2024 5:09 PM

The first phone menu

"Welcome to the global call center of Ethiopian Airlines, a member of Welcome to the Globe call center of Ethiopian Airlines, a member of Starline. Your call is being recorded for training and quality control purposes. Please choose the right option from the menu to make your service more efficient.
If you're a business class customer, Shibamal's platinum or gold member, press one.
If you're traveling in economy, press two."
Excerpt from a call with Ethiopian Airlines
Wednesday, February 7, 2024 5:35 PM
In fact, much of this information on this page is superfluous because this Ethiopian Airlines phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ethiopian Airlines operates the call center for this 800-445-2733 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 575 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ethiopian Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ethiopian Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ethiopian Airlines is Sunday. The most busy day to call is Tuesday, which averages 128% more phone calls by comparison. Again, this is based on a sample of 575 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Ethiopian Airlines

In summation, the best day to call Ethiopian Airlines is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Ethiopian Airlines

Below is a sample of recent calls to Ethiopian Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Cancellation inquiry: "Ma'am, I have canceled the ticket. You you have canceled my ticket."
- From a call lasting 9m 17s , May 23, 2024 11:10 AM
Request to cancel ticket: "Ma'am, please cancel the ticket. I am not coming."
- From a call lasting 5m 53s , May 23, 2024 11:04 AM
Luggage allowance inquiry: "I called and you guys the girl confirmed that I'm entitled to three twenty three kilo check-in luggage."
- From a call lasting 7m 3s , May 21, 2024 12:33 PM
Luggage allowance discrepancy: "Why are they telling me it's fifteen kilograms when I should have three check-in luggages of twenty three kilograms each?"
- From a call lasting 8m 4s , May 21, 2024 12:24 PM
Concerns about baggage allowance: "I was told I'm only entitled to one tech in and fifteen kg, never heard anything like that."
- From a call lasting 2m 52s , May 21, 2024 12:21 PM
Change return date and baggage inquiry: "I'm asking, is it possible to change my return date without paying any fees?"
- From a call lasting 9m 24s , May 20, 2024 10:00 AM
Ticket change request: "I'm flying on the eleven to in Sharjah and would like to change my ticket to Sunday."
- From a call lasting 9m 23s , May 9, 2024 7:08 AM
Inquiring about luggage fees: "I want to know the economic class for the extra luggage."
- From a call lasting 4m 27s , May 6, 2024 3:46 PM
Inquiring about extra luggage costs: "I would like to know how much the extra luggage fee is for business class and economy."
- From a call lasting 3m 36s , May 6, 2024 3:41 PM
Luggage allowance inquiry: "Just for information, how much is the luggage allowance for business class?"
- From a call lasting 7m 41s , May 3, 2024 1:28 PM

Conclusion and closing notes

This is Ethiopian Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ethiopian Airlines agent. This phone number is Ethiopian Airlines's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-445-2733 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Ethiopian Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ethiopian Airlines has 1 phone number. It's not always clear what is the best way to talk to Ethiopian Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ethiopian Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ethiopian Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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