Ethiopian Airlines Customer Service Issues

I am seeking an update on the progress of my baggage reimbursement claim that stems from my lost luggage incident on January 23rd. I am uncertain about the reason for the significant delay in processing. Despite being told by Ethiopian Airlines in Khartoum that it should take no longer than 3 to 10 days to receive the compensation check, it has now stretched beyond that timeframe since I submitted the necessary paperwork on March 1st. Your prompt attention to this matter and an update on my claim status would be greatly appreciated to help me arrange my upcoming travel. File number: KRTET17683

Good evening. I purchased an e-ticket on the Ethiopian Airlines platform and used MTN momo for payment. However, the amount they requested for authorization was unexpectedly changed to a higher amount. The previous amount I agreed to pay was [redacted].

I recently booked a flight for my mum from Accra to Sydney with a layover in Addis Ababa and Delhi. Her reservation code is LESWMP. I specifically requested wheelchair assistance and paid extra for additional legroom due to her medical needs. Upon arrival in Addis Ababa, her initial extra legroom seat, 11A, was changed to 30A without any explanation. Despite my attempts to rectify this change through several phone calls, the issue was not resolved. I am incredibly disappointed and upset, especially considering the lengthy flight and the rude behavior of Ethiopian Airlines staff. I am seeking a refund for the additional legroom charge and a formal apology. It is important to note that if any harm comes to my mum due to this oversight, I will take legal action against the airline.