Direct Energy Phone Number

Call Direct Energy customer service faster with GetHuman

888-305-3828
Customer service
Current Wait: 167 mins (89m avg)
Hours: 24 hours, 7 days; best time to call: 2:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1 then 2 then 0#, and 0#

Reasons customers like you called recently

advise cancellation fee famount for* year residential contract
Good morning, **I am inquiring about the updated budget billing plan usually updates in...
Account number doesn't work
i paid mu electric bill * hours ago and my power is still not on I need to find out why??
See more recent reasons for calling

Help me with my issue

Customer Number 888-305-3828 - by the Numbers

Phone number to dial888-305-3828
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:15pm
Navigate phone maze to a humanPress 1 then 2 then 0#, and 0#
Average wait
Current wait167
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication78%
Quality of help85%
Customer votes401
Information last updatedMon Jan 30 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Direct Energy's Best Toll-Free/800 Customer Phone Number

This is Direct Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Direct Energy agent. This phone number is Direct Energy's Best Phone Number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-305-3828 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Direct Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Direct Energy has 1 phone number. It's not always clear what is the best way to talk to Direct Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Direct Energy - by phone or otherwise

While 888-305-3828 is Direct Energy's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Direct Energy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Direct Energy.

What is GetHuman's Relationship to Direct Energy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Direct Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our USAA Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AT&T Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like USAA or AT&T. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Direct Energy Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Direct Energy contacts
Direct Energy Phone NumberBEST
Direct Energy Help Desk
General customer information

More Company Phone Numbers

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!