Direct Energy Phone Number

Calling Direct Energy customer service faster by GetHuman

888-305-3828
Customer service
Current Wait: 109 mins (89m avg)
Hours: 24 hours, 7 days; best time to call: 3:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Setup serviceBook appointmentChange appointmentMeter readingCancel serviceA different issue
Get to a live person fastest: Press 1 then 2 then 0#, and 0#
Call internationally for free: You can call the number above while abroad for free using our GetHuman Phone.

Customer Number 888-305-3828 - by the Numbers

Phone number to dial
888-305-3828
Call-back available
NO
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
3:30pm
Navigate phone maze to a human
Press 1 then 2 then 0#, and 0#
Average wait
89
Current wait
109
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web
Quality of communication
77%
Quality of help
86%
Customer votes
401
Information last updated
Tue Jun 19 2018 08:00:00 GMT+0000 (UTC)

Direct Energy's Best Toll-Free/800 Customer Phone Number

This is Direct Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Direct Energy agent. This phone number is Direct Energy's Best Phone Number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-305-3828 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Direct Energy we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Direct Energy has 1 phone number. It's not always clear what is the best way to talk to Direct Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Direct Energy - by phone or otherwise

While 888-305-3828 is Direct Energy's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Direct Energy customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Direct Energy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Direct Energy.

What is GetHuman's Relationship to Direct Energy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Direct Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Vodafone (UK) Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Comcast Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Vodafone (UK) or Comcast. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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