Direct Energy Phone Number

Calling Direct Energy customer service faster by GetHuman

Customer service
Current Wait: 115 mins (89m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1 then 2 then 0#, and 0#

Reasons customers like you called recently

Have an issue with Direct Energy subsidiary, HOME WARRANTY OF AMERICA.
I am a customer of direct energy would like to know if I can get a fixed rate and how m...
I have told you on more tha one occasiion I DO NOT WANT YOU AS MY SUPPLIER! YOU HAVE NO...
i paid mu electric bill * hours ago and my power is still not on I need to find out why??
See more recent reasons for calling

Help me with my issue

Customer Number 888-305-3828 - by the Numbers

Phone number to dial888-305-3828
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress 1 then 2 then 0#, and 0#
Average wait
Current wait115
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication81%
Quality of help82%
Customer votes398
Information last updatedThu Aug 06 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Direct Energy's Best Toll-Free/800 Customer Phone Number

This is Direct Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Direct Energy agent. This phone number is Direct Energy's Best Phone Number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-305-3828 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Direct Energy we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Direct Energy has 1 phone number. It's not always clear what is the best way to talk to Direct Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Direct Energy - by phone or otherwise

While 888-305-3828 is Direct Energy's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Direct Energy customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Direct Energy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Direct Energy.

What is GetHuman's Relationship to Direct Energy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Direct Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Lyft Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Apple Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Lyft or Apple. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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