What happens if I run out of funds on my prepaid account?

If you run out of funds on your prepaid account with Direct Energy, your electricity service will be temporarily suspended. However, you can easily resolve this situation by adding more funds to your account. Once you have made a payment, your service will be restored within a few hours, allowing you to continue enjoying uninterrupted electricity. Direct Energy Prepaid offers a variety of convenient and flexible ways to add funds to your account, such as online payments, phone payments, or in-person at authorized payment locations. With prepaid electricity, you have full control over your energy usage and can easily manage your account to ensure that your service remains active.