What happens if I move or change my address?

If you move or change your address while being a Direct Energy Prepaid customer, you will need to notify us as soon as possible. This is to ensure that your account information is updated and any relevant communication or notifications reach you correctly. To update your address, simply contact our customer service team via phone or email. You will be required to provide proof of your new address, such as a recent utility bill or lease agreement. Once your new address is confirmed, we will update it in our system and ensure that your service continues without interruption. Failure to notify us of a change in your address may result in issues with billing and communication, so please be sure to keep us informed to maintain a seamless prepaid energy experience.