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Direct Energy Customer FAQ

Top Answers & How-to Guides

What is Direct Energy's Phone Number?

The question we are asked most often is about how to talk to Direct Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I switch to Direct Energy if I am currently with another energy provider?

Yes, it is possible to transition to Direct Energy from another provider. The switching process involves evaluating available...

What happens if I need to move or cancel my Direct Energy service?

If you need to move or cancel Direct Energy service, you can typically transfer your service to a new address by making a...
Ask any question you have about Direct Energy customer service, get an answer now.
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Recent Direct Energy Customer Questions

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Energy Plans

What types of energy plans does Direct Energy offer?

Direct Energy offers diverse energy plans including fixed-rate and variable-rate options, along with plans featuring renewable...
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Does Direct Energy offer renewable energy options?

Direct Energy does offer renewable energy plans that include sources like wind and solar, allowing customers to promote...
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Account Management

Can I switch to Direct Energy if I am currently with another energy provider?

Yes, it is possible to transition to Direct Energy from another provider. The switching process involves evaluating available...
Read more

What happens if I need to move or cancel my Direct Energy service?

If you need to move or cancel Direct Energy service, you can typically transfer your service to a new address by making a...
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How can I update my account information with Direct Energy?

Customers can update their account information with Direct Energy by accessing their online account on the Direct Energy...
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Can I set up autopay for my Direct Energy bill?

Yes, Direct Energy provides an autopay option, allowing automatic monthly bill payments from a selected bank account or credit...
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Customer Incentives

Does Direct Energy offer any incentives or rewards programs for customers?

Direct Energy provides various incentives and rewards programs aimed at enhancing customer satisfaction and engagement,...
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Does Direct Energy offer referral bonuses for customers?

Direct Energy has a referral program that allows customers to earn rewards for bringing in new clients. The specifics of the...
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Billing and Payments

Are there any fees for early termination of my Direct Energy contract?

Early termination of a Direct Energy contract usually incurs fees, which depend on contract specifics. These fees, often...
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How does Direct Energy handle billing disputes?

Direct Energy takes billing disputes seriously and encourages customers to first review their bills for discrepancies. After...
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Usage and Outage

How can I view my Direct Energy usage history?

To view your energy usage history with Direct Energy, you can log into your online account on their website, where you will...
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What should I do if I experience a power outage?

In case of a power outage, check if your neighbors are affected and verify if it is widespread. Report the outage to the power...
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We look to the Direct Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Direct Energy issues reported to GetHuman
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