Condor Airlines Customer Service

Phone Number & Contact Info

Condor Airlines's Best Phone Number

Toll-free·Calls Customer Service·Most popular Condor Airlines number

How do I talk to a live human at Condor Airlines?

A:Just wait through the introduction and someone picks up

Does Condor Airlines offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-6pm EST. The least busy day is Tuesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Condor Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait through the introduction and someone picks up
Below are some clips we've found from Condor Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Please be aware that we monitor some of our calls for quality assurance purposes.
If you agree, please press one.
Welcome to Kona service center. My name is Dolly. How can I help you?"
Excerpt from a call with Condor Airlines
Tuesday, March 19, 2024 12:30 PM

What are the hours and when should I call?

Condor Airlines operates the call center for this 866-960-7915 phone number Mon-Fri 8:30am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Condor Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Condor Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Condor Airlines is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Condor Airlines

In summation, the best day to call Condor Airlines is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Condor Airlines number, but it is also the day with the shortest hold times.

Why Customers Call Condor Airlines

If you have time to do a bit of reading before you call Condor Airlines, we recommend you read over some of our problem-specific articles.

What is the baggage allowance for Condor Airlines?

The baggage allowance for Condor Airlines varies depending on the type of ticket and the route. However, all passengers are entitled to bring at least one piece of carry-on baggage weighing no more than 6kg, with maximum dimensions of 55x40x20cm. Additionally, checked baggage allowance depends on the travel class and destination. Economy Class passengers on intercontinental flights usually have a baggage allowance of 20kg, while Premium and Business Class passengers are typically allowed 30kg. For European flights, Economy Class passengers generally have a baggage allowance of 23kg, while Premium and Business Class passengers can bring up to 32kg. It is recommended to check the specific baggage allowance for your ticket and route before your travel.

What are the payment options accepted by Condor Airlines?

Condor Airlines offers a variety of convenient payment options for its customers. We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments made through PayPal, which provides an extra layer of security for online transactions. For passengers who prefer to pay with cash, we have partnered with several retail locations where cash payments can be made. These locations include select travel agencies and banks. It is important to note that payment methods may vary depending on the country of departure. We strive to provide flexible and secure payment options to ensure a hassle-free experience for our customers.

What is the cancellation policy for flights with Condor Airlines?

The cancellation policy for flights with Condor Airlines varies depending on the fare type and the time of cancellation. For economy class fares, if the ticket is cancelled within 24 hours of purchase, a full refund can be obtained. After this period, cancellation fees will apply. Flexible Fare tickets allow cancellations up to 24 hours prior to departure with a modest cancellation fee. If the ticket is non-refundable, a cancellation fee will be assessed, and the remaining balance can be used as credit towards future flights. For holiday and package deals, cancellation policies may differ, and it is recommended to review the terms and conditions before booking. It's advisable to contact Condor Airlines or consult their website for detailed information on cancellation fees and procedures.

Top Condor Airlines customer service problems

Click the link above to get answers to just about any Condor Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Condor Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Flight route clarification: "I booked from Frankfurt to San Francisco, not Anchorage. Can you help me with that?"
- From a call lasting 17m 45s , Jun 10, 2024 11:44 PM
Requesting refund for unused tickets: "I had two people on our ticket who could not make it and was told to call to get my credit back for the tickets."
- From a call lasting 3m 55s , Jun 10, 2024 8:22 PM
Upgrade to business class: "I want to make an upgrade today for tomorrow's flight from Frankfurt to Miami."
- From a call lasting 3m 17s , Jun 3, 2024 2:57 PM
Seat reservation and flight details: "I need to check on our reservation, my husband said we weren't seated together, and I need flight times for our trip."
- From a call lasting 5m 25s , May 29, 2024 5:24 PM
Ticket cancellation inquiry: "Hi. I have to cancel two plane tickets."
- From a call lasting 1m 39s , May 22, 2024 8:40 PM
Ticket cancellation and refund: "My son cannot go, need to cancel his ticket and see if we can get a credit back."
- From a call lasting 6m 6s , May 22, 2024 8:30 PM
Missing baggage inquiry: "My luggage was not received upon my arrival in Toronto, can you track it for me?"
- From a call lasting 1m 26s , May 19, 2024 12:32 PM
Inquiring about return policy: "I need to find out your return policy. My son has fallen and hurt his back, and I don't know if he can come with us."
- From a call lasting 2m 40s , May 16, 2024 1:35 PM
Bag size query: "I have a bag that is about sixty eight inches... will I just be charged a fee, or will I be refused to check in?"
- From a call lasting 2m 43s , May 11, 2024 9:08 PM
No specific purpose: ""
- From a call lasting 1m , Apr 12, 2024 12:43 PM

Conclusion and closing notes

This is Condor Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Condor Airlines agent. This phone number is Condor Airlines's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-960-7915 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Condor Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Condor Airlines has 1 phone number. It's not always clear what is the best way to talk to Condor Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Condor Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Condor Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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