BB&T Bank Complaints Phone Number

888-628-3926
Hold time now: 15 mins (avg 9)
Best time to call: 9:30am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Use this line for complaints
BB&T Bank's #1 Phone Number

BB&T Bank Complaints Phone Number 888-628-3926 - Info & Statistics

Phone number to dial888-628-3926
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingComplaints
Call center hoursMon-Thu 9am-5pm, Fri 9am-6pm EST
Best time to dial9:30am
Navigate phone maze to a humanUse this line for complaints
Average wait9
Current wait15
Rank (among phone numbers)6
Rank (overall)7
Alternate methodsphone or web
Quality of communication74%
Quality of help73%
Customer votes4,960
Best phone number888-228-6654
Information last updatedWed Aug 15 2018 08:00:00 GMT+0000 (UTC)

BB&T Bank's 888-628-3926 Complaints Number

This BB&T Bank phone number is ranked #6 out of 6 because 69,996 BB&T Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 888-628-3926 is to reach the BB&T Bank Complaints department for problems like Lower my interest rate, Open an account, Close my account, Make a payment, Account information. As far as we can tell, BB&T Bank has call center locations in Texas or New Jersey or Pennsylvania and you can call during their open hours Mon-Thu 9am-5pm, Fri 9am-6pm EST. BB&T Bank has 6 phone numbers and 7 different ways to get customer help. We've compiled information about 888-628-3926 and ways to call or contact BB&T Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling BB&T Bank

Calling BB&T Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from BB&T Bank Complaints can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with BB&T Bank's Complaints department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare BB&T Bank's phone numbers against each other.

Contacting BB&T Bank in General

While 888-628-3926 is BB&T Bank's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-228-6654 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach BB&T Bank help by calling them, is that other customers give their customer support at this number a 74% score for their communication skills and a 73% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact BB&T Bank.
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