BB&T Bank Complaints Phone Number

Hold time now: 20 mins (avg 8)
Best time to call: 10:45am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Use this line for complaints
This is not the most popular BB&T Bank phone number (it's ranked #6). Most customers call 888-228-6654 for support: Click here for best option

Other customers got on the phone recently because:

Locked out of my on line bank a*c. I need this fixed now.
locked out of my online banking. Need to talk with someone to fix it
Unable to get in my online a*c locked out. I need to talk with someone
Someone stole my check and deposited to Wells Fargo bank using your mobile app. Mortgag...
You all are blocking a charge my daughters account. She trying to place. Please don't b...
need to speak to rep ...just got credit report there's an account in my name I have qu...
I am trying to file my **** taxes and I have not received my **** form yet. When can I...
Tried to withdraw money from atm. No money came out but shows up as a withdrawal from...
There is a fraudulent charge on my checking account for $****, Amanda S LaBelle, Intern...
Cant log In locked out of account
I need to change the address on my account.
DOES bbt honor Virginia warehoused payments
We have been BB&T customers for over forty years. It is so frustrating to go to the fr...
How much am I negative and is my stimulus trying to go through

Help me with my issue

BB&T Bank Complaints Phone Number 888-628-3926 - Info & Statistics

Phone number to dial888-628-3926
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingComplaints
Call center hoursMon-Thu 9am-5pm, Fri 9am-6pm EST
Best time to dial10:45am
Navigate phone maze to a humanUse this line for complaints
Average wait8
Current wait20
Rank (among phone numbers)6
Rank (overall)7
Alternate methodsphone or web
Quality of communication75%
Quality of help74%
Customer votes4,958
Best phone number888-228-6654
Information last updatedFri Apr 09 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

BB&T Bank's 888-628-3926 Complaints Number

This BB&T Bank phone number is ranked #6 out of 6 because 69,996 BB&T Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 888-628-3926 is to reach the BB&T Bank Complaints department for problems like Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge. As far as we can tell, BB&T Bank has call center locations in Texas or New Jersey or Pennsylvania and you can call during their open hours Mon-Thu 9am-5pm, Fri 9am-6pm EST. BB&T Bank has 6 phone numbers and 7 different ways to get customer help. We've compiled information about 888-628-3926 and ways to call or contact BB&T Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling BB&T Bank

Calling BB&T Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from BB&T Bank Complaints can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with BB&T Bank's Complaints department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting BB&T Bank in General

While 888-628-3926 is BB&T Bank's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-228-6654 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach BB&T Bank help by calling them, is that other customers give their customer support at this number a 75% score for their communication skills and a 74% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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