A:Press 2 for English, then you must choose an option 1-5, then follow prompts.Our free phone can also navigate phone menus to get a live human at Asiana Airlines for you.
Q:
Does Asiana Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Asiana Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Asiana Airlines phone number to document the phone system.
Here is how our research team describes the way the Asiana Airlines phone system greets you: for assistance in English, please press #2. For automated reservation confirmation, please press 1. For arrival and departure information, please press 2. For flight schedule information, press 3. For Asiana Club information, please press 4 for observation. And ticketing inquiries please press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for English, then you must choose an option 1-5, then follow prompts.
Below are some clips we've found from Asiana Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Asiana Airlines, a member of the Star Alliance Network.
For assistance in English, please press number two.
Flight arrivals and departures.
If your reservation includes a flight with another airline, or a co chair flight, please reconfirm your reservation with a corresponding airline.
Please select your region or country of departure.
United States, press one. Korea, press two."
Excerpt from a call with Asiana Airlines
Wednesday, January 3, 2024 6:42 PM
They may ask you to enter information with the dial pad
"Thank you for calling Asiana Airlines, a member of the Star Alliance Network.
For assistance in English, for automated reservation confirmation, please press one.
For arrival US reservation center is closed.
Your call will be forwarded to Korea reservation center.
Your call will be forwarded to Korea Reservation Center during five PM to twelve AM Pacific Standard Time.
Please enter your Asiana Club membership number followed by the star or asterisk sign."
Excerpt from a call with Asiana Airlines
Saturday, August 3, 2024 6:31 AM
What are the hours and when should I call?
Asiana Airlines operates the call center for this 800-227-4262 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 582 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Asiana Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asiana Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asiana Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asiana Airlines is Saturday.The most busy day to call is Tuesday, which averages 82% more phone calls by comparison.Again, this is based on a sample of 582 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Asiana Airlines is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Asiana Airlines staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Asiana Airlines
If you have time to do a bit of reading before you call Asiana Airlines, we recommend you read over some of our problem-specific articles.
The baggage allowance for Asiana Airlines varies depending on the destination, travel class, and Asiana Club membership status. For international flights, economy class passengers are generally allowed 1 piece of baggage weighing up to 23kg (50lb) while business class passengers are allowed 2 pieces weighing up to 32kg (70lb) each. First-class travelers can usually bring 3 pieces weighing up to 32kg (70lb) each. However, specific weight and quantity limits may differ for certain routes, so it is advisable to check the airline's website or contact customer service for precise details. Asiana Club members and Star Alliance Gold members often enjoy additional baggage benefits, such as increased weight allowances or an extra piece of luggage.
Yes, Asiana Airlines allows passengers to travel with their pets. However, there are certain guidelines and restrictions that must be followed. Small dogs and cats can be transported in the cabin, as long as their weight, including the carrier, does not exceed 5kg (11lbs). Pets that exceed this weight limit must be transported in the cargo area. Properly-sized and ventilated carriers must be used, and pets must remain in the carrier for the duration of the flight. Additionally, advance reservation is required for pets in cabin, and all necessary documents and health certificates must be provided. It's important to note that restrictions may vary depending on the destination and additional fees may apply. Please refer to Asiana Airlines' policies or contact their customer service for more detailed information.
Asiana Airlines change of flight policy outlines various scenarios where you can comfortably make changes to your itinerary without incurring or getting charged for doing that. So, altering of details and other changes on your itinerary is allowed. All you need to do is to carefully follow the instructions in order to change flight with Asiana Airlines.
Click the link above to get answers to just about any Asiana Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Asiana Airlines is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Asiana Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Asiana Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asiana Airlines agent. This phone number is Asiana Airlines's best phone number because 5,574 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4262 include Change my itinerary, Cancel my itinerary, Request a credit, Flight insurance, Contact customer support and other customer service issues. Rather than trying to call Asiana Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Asiana Airlines has 1 phone number. It's not always clear what is the best way to talk to Asiana Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Asiana Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asiana Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.