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Asiana Airlines Customer FAQ

Top Answers & How-to Guides

What is Asiana Airlines's Phone Number?

The question we are asked most often is about how to talk to Asiana Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Asiana Airlines customer service, get an answer now.

Recent Asiana Airlines Customer Questions

can i pay with my US credit card for flights outside of the US

Yes, you can pay for flights outside of the US using your US credit card when booking with Asiana Airlines. Ensure that your card issuer allows international transactions to avoid any issues during the payment process.
Asked Oct 20, 2025 7:19 PM

I want to reserve seats in my future flight with Asiana Airlines from Seoul to Bangkok, in April 20th at 18:30 . We purchased 2 tickets and the booking number is OZ741. Our names, Gabriela Kleiman and Carlos Alberto Kleiman.

We recommend checking the Asiana Airlines website or mobile app to reserve your seats for your flight from Seoul to Bangkok. You will need to enter your booking number and follow the instructions provided to complete the seat reservation process.
Asked Sep 19, 2025 8:39 AM

If I have to wait for the connection from 17:45 and the next flight is the next morning 8, do you offer free accommodation?

Asiana Airlines provides free accommodation for passengers who have a long layover, typically when the waiting time exceeds a certain duration. However, eligibility can depend on ticket type and specific circumstances. It's important to check the details concerning your itinerary.
Asked Dec 12, 2024 10:13 AM

may I book and pay for an international flight that will be taken by other passengers?

Yes, you may book and pay for an international flight on behalf of other passengers with Asiana Airlines. When making the booking, you'll need to provide the full names of the passengers as they appear on their passports, their date of births, and other necessary information. Please make sure that the information is accurate to avoid any issues at the airport. However, note that some countries may require proof of payment by the individual passenger, so it's important to check the specific entry requirements of the destination country.
Asked Mar 1, 2024 4:41 PM

Help me with my Asiana Airlines customer service issue

Flight Changes

How Do I Change My Flight with Asiana Airlines?

Asiana Airlines change of flight policy outlines various scenarios where you can comfortably make changes to your itinerary...

Can I cancel my flight and get a refund?

Asiana Airlines provides specific cancellation and refund policies based on the ticket type and situation. Refunds are...

Are there any charges for changing my flight?

Asiana Airlines does have specific policies concerning flight changes, often involving fees based on ticket type and other...

How do I upgrade my flight?

To upgrade a flight with Asiana Airlines, passengers can use frequent flyer miles or opt for cash upgrades available during...

Baggage Policies

What is the baggage allowance for Asiana Airlines?

Asiana Airlines provides varying baggage allowances based on class, route, and fare. Economy Class generally allows one checked...

What is the carry-on baggage policy?

Asiana Airlines permits economy class passengers to bring one carry-on bag weighing up to ten kilograms, while business class...

What should I do if my baggage is lost or damaged?

Travelers with lost or damaged baggage on Asiana Airlines should report the issue at the airline's baggage service desk...

Travel Requirements

Do I need a visa for my destination?

Whether a visa is needed for your trip with Asiana Airlines varies based on your nationality, destination, and travel purpose....

Can I travel with my pet on Asiana Airlines?

Asiana Airlines permits pet travel, including dogs and cats, either as checked baggage or in-cabin, based on the animal's...

Booking Information

Can I select my seat in advance?

Asiana Airlines permits advance seat selection to enhance passenger satisfaction. This option is available during booking or...

What are the accepted forms of payment for booking flights?

Asiana Airlines offers a range of payment options for flight bookings, including credit cards like Visa, MasterCard, American...

Airport Procedures

How early should I arrive at the airport for my flight?

For international flights with Asiana Airlines, it is advisable to arrive at least three hours before departure, while two...

What is the procedure for check-in?

Asiana Airlines has multiple convenient check-in options. Passengers can check in online up to 48 hours before departure via...

What services are available at the airport?

Asiana Airlines provides numerous services at airports, including check-in counters, self-service kiosks, lounges with...

Assistance Services

Do you offer any special assistance for passengers with disabilities?

Asiana Airlines prioritizes the comfort of passengers with disabilities by offering a variety of tailored assistance services...

What meals are available on flights?

Asiana Airlines offers a variety of meal options tailored to route, flight duration, and service class. Economy Class provides...
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Asiana Airlines issues reported to GetHuman
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