Aetna Member Services Phone Number

866-565-1236
Hold time now: 38 mins (avg 38)
Best time to call: 8:45am
New customers: 888-218-1276
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 1, then keep pressing 0
Aetna's #1 Phone Number

Aetna Member Services Phone Number 866-565-1236 - Info & Statistics

Phone number to dial866-565-1236
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMember Services
Call center hours8am-8pm EST
Best time to dial8:45am
Navigate phone maze to a humanPress 1, then keep pressing 0
Average wait38
Current wait38
Rank (among phone numbers)4
Rank (overall)5
Alternate methodsphone or chat or email or web or twitter
Quality of communication65%
Quality of help86%
Customer votes4,611
Best phone number877-238-6200
Information last updatedTue Oct 16 2018 10:00:00 GMT+0000 (UTC)

Aetna's 866-565-1236 Member Services Number

This Aetna phone number is ranked #4 out of 16 because 36,156 Aetna customers tried our tools and information and gave us feedback after they called. The reason customers call 866-565-1236 is to reach the Aetna Member Services department for problems like Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question. As far as we can tell, Aetna has call center locations in California or Philippines or Texas and you can call during their open hours 8am-8pm EST. Aetna has 16 phone numbers and 20 different ways to get customer help. We've compiled information about 866-565-1236 and ways to call or contact Aetna with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna

Calling Aetna at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Member Services can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna's Member Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Aetna's phone numbers against each other.

Contacting Aetna in General

While 866-565-1236 is Aetna's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-238-6200 is their best customer phone number overall, and we have put together a comparison of their 20 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna help by calling them, is that other customers give their customer support at this number a 65% score for their communication skills and a 86% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Aetna.
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