My husband purchased a game last night call of duty cold war ultimate it even came off...

GetHuman5866761's Recover Account issue with Xbox from March 2021

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman5866761's own words
My husband purchased a game last night call of duty cold war ultimate it even came off my bank card and is shown on our mobile bank app after the purchase he was logged out of the account. He has been trying to recover it but it will not let him. That account has our bankcard information and an almost ***.** game that we can't get into.. how do we fix this?? I have my bank information proving it was purchased. I would just like to beable to access the account with our bankcard information and the game we just purchased.

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Xbox

Recover Account issue
Reported by GetHuman5866761
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 15355 others
0 customers following this

Timeline

GetHuman5866761 started working on this issue
Mar 20th 2:35am