I am a grandmother of * boys and bought one of them an xbox live card for a birthday gi...

GetHuman-mtcornet's Refunds issue with Xbox from August 2020

Help with my Xbox issue
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Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-mtcornet's own words
I am a grandmother of * boys and bought one of them an xbox live card for a birthday gift. He told me it was a green card with xbox on it but instead of a gift card I bought two * month subscrioptions for xbox, which they already have and have had for a while. Is there any way I could send these to you (I promise they have not been used in any way) and exchange them for two gift cards? I did go ahead and then buy $** worth of gift cards for him but now am stuck with this purchase. I tried to return them to Kroger where they were purchased but they said they could not. Please understand ** year old grandmothers do not know the difference between the two!Thank you for your kind consideration . Margaret Cornette

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Xbox

Refunds issue
Reported by GetHuman-mtcornet
Aug 28th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 16356 others
0 customers following this

Timeline

GetHuman-mtcornet started working on this issue
Aug 28th, 2020 6:43pm
GetHuman-mtcornet indicated the issue is not fixed yet.
Aug 30th, 2020 2:31pm
GetHuman-mtcornet indicated the issue is not fixed yet.
Sep 2nd, 2020 11:03am
GetHuman-mtcornet indicated the issue is not fixed yet.
Sep 2nd, 2020 3:01pm