I lost my WiFi one day so my Xbox app logged me out. When I went into my Minecraft it w...

GetHuman5062330's customer service issue with Xbox from July 2020

Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman5062330's own words
I lost my WiFi one day so my Xbox app logged me out. When I went into my Minecraft it wouldn’t let me use my account so I went to the app. Before I could enter my password I went and removed the email from my security information. After that I went to log in but I completely forgot my password and I tried to recover it but it lead me to a form to fill out. Many tries later and resubmitting the form I still couldn’t get into my account. I have tried to remember it but all of my tries have just failed. My gamer tag is “queen anuket”. I do have WiFi but I just can’t get my account back because the security info is gone. So just please add the email back to the gamertAg account please.

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Xbox

Customer service issue
Reported by GetHuman5062330
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 16656 others
0 customers following this

Timeline

GetHuman5062330 started working on this issue
Jul 14th 1:04am

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