My name is Kristy Knicker, my son has an xbox*microsoft account. I agreed to allow him...

GetHuman-kristykn's customer service issue with Xbox from February 2020

Help with my Xbox issue
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The issue in GetHuman-kristykn's own words
My name is Kristy Knicker, my son has an xbox*microsoft account. I agreed to allow him to sign up for a ** day trial period with the agreement it would be cancelled after ** days. It's recently come to my attention microsoft has been charging my debit card for over a year *.** a month without my permission. My son's name is drake Knicker I'm not sure of any other sign in info. I am requesting these reoccurring charges of *.** on the **st of each month for xbox live. You may contact me via email *****@***.com. Thank you for your prompt attention and rectification of the issue at hand.***Yours Truly,***Kristy Knicker
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Xbox

Customer service issue
Reported by GetHuman-kristykn
Feb 1st, 2020 - 18d ago
Not resolved
Seen by 3 customers so far
Similar issue to 19241 others
0 customers following this
Timeline
GetHuman-kristykn started working on this issue
Feb 1st 8:17pm