Computer crashed and I did a factory reset. When I tried to play my Microsoft Solitaire...

GetHuman-tvgriffi's Recover Account issue with Xbox from November 2019

Help with my Xbox issue
The issue in GetHuman-tvgriffi's own words
Computer crashed and I did a factory reset. When I tried to play my Microsoft Solitaire Suite all my levels were back to level * I was at level **. Can I get my game fixed. I also could not login to my xbox live account.

GetHuman-tvgriffi did not yet indicate what Xbox should do to make this right.

How GetHuman-tvgriffi fixed the problem
After getting no help from your tech support, I used my ** years experience as a computer tech and fixed it completely myself. I did a factory reset to windows. Uninstalled and reinstalled Xbox live. Then I verified network settings for Xbox and downloaded fresh installs of Microsoft solitaire suite and word games. When I went in to play everything was back to my levels.
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Xbox

Recover Account issue
Reported by GetHuman-tvgriffi
Nov 23rd, 2019 - a year ago
Fixed
GetHuman-tvgriffi shared how to fix
Seen by 3 customers so far
Similar issue to 25454 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman-tvgriffi started working on this issue
Nov 23rd, 2019 8:16pm
GetHuman-tvgriffi indicated the issue is not fixed yet.
Nov 23rd, 2019 8:16pm
GetHuman-tvgriffi indicated the issue is not fixed yet.
Nov 23rd, 2019 8:16pm
GetHuman-tvgriffi confirmed the issue is fixed. Hooray!
Nov 26th, 2019 4:18pm

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