My name is Jessica Clement. I am constantly being billed $*.** multiple times in a mont...

GetHuman3569710's customer service issue with Xbox from September 2019

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The issue in GetHuman3569710's own words
My name is Jessica Clement. I am constantly being billed $*.** multiple times in a month or my sons Xbox subscription. I called previously this month to cancel the subscription, which the lady said she would cancel it and I should not get anymore charges.this Then I was billed twice in one day $**.**. *RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$**.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$**.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$*.****RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$*.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$*.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$*.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$*.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$**.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$*.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX REDMOND WA S*************** CARD **************$*.***RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX MSBILL.INFO WA S*************** CARD **************$**.****RECURRING PAYMENT AUTHORIZED ON ***** MICROSOFT*XBOX MSBILL.INFO WA S*************** CARD **************$*.***This is just some of the multiple charges monthly. I am becoming very upset and it is causing issues with my account. Theses are not purchases for games or anything! I need someone to fix these charges and refund me the extra charges to my account. I don’t mind having the subscription, but not if this issue cannot be resolved and I keep getting bill multiple times in a month.

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Xbox

Customer service issue
Reported by GetHuman3569710
Sep 11th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 151478 others
0 customers following this

Timeline

GetHuman3569710 started working on this issue
Sep 11th, 2019 11:35am