I am trying to renew an xbox game pass on my grandson xbox console under my microsoft a...

GetHuman3079420's customer service issue with Xbox from June 2019

Help with my Xbox issue
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The issue in GetHuman3079420's own words
I am trying to renew an xbox game pass on my grandson xbox console under my microsoft account.*******@***.com*PW: sissytits@******I need to also change the payment method in order to renew it. When I try to do it over the console or over the computer, it will recognize the last * digits of my phone number so it will not send me a code so I can finish the request to renew the subcription or to change the payment method used. my grandson's xbox account is under Marty Chrisman User Name: Mordechai***
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Xbox

Customer service issue
Reported by GetHuman3079420
Jun 13th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 133616 others
0 customers following this
Timeline
GetHuman3079420 started working on this issue
Jun 13th 8:41am