I started a free trial of xbox live and game pass. When they went to charge me automati...

GetHuman-acre's Refunds issue with Xbox from March 2019

Help with my Xbox issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-acre's own words
I started a free trial of xbox live and game pass. When they went to charge me automatically my card was declined. This was treated as an outstanding balance of the * charges of *.**. When I went to get * months of xbox live for **.** I had to pay the * charges just to get xbox live again. I tried to just pay the xbox live because i didnt want game pass but even that prevented me from using xbox live. I would really like these charges removed from my account. All I wanted was the * months of xbox live.
GetHuman-acre did not yet indicate what Xbox should do to make this right.
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Xbox

Refunds issue
Reported by GetHuman-acre
Mar 27th, 2019 - a mon ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 116702 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-acre started working on this issue
Mar 27th 5:54pm
GetHuman-acre indicated the issue is not fixed yet.
Mar 30th 6:52pm