My son entered wrong pass key too many times and it wouldn't let me enter the account p...

GetHuman2473695's customer service issue with Xbox from March 2019

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The issue in GetHuman2473695's own words
My son entered wrong pass key too many times and it wouldn't let me enter the account password to authorize and went straight to update. I removed his account so he could play but now I want to add it back. It always goes straight to update and it takes so long because all we have is my hotspot. Is there any other way around the update? I just want to get him back where he was and remove the pass key option. Do I have to be online to do all of this? Please help me.
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Customer service issue
Reported by GetHuman2473695
Mar 13th, 2019 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 10 customers so far
Similar issue to 113374 others
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GetHuman2473695 started working on this issue
Mar 13th 6:05pm