My son entered wrong pass key too many times and it wouldn't let me enter the account p...
GetHuman2473695's customer service issue with Xbox from March 2019
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman2473695's own words
My son entered wrong pass key too many times and it wouldn't let me enter the account password to authorize and went straight to update. I removed his account so he could play but now I want to add it back. It always goes straight to update and it takes so long because all we have is my hotspot. Is there any other way around the update? I just want to get him back where he was and remove the pass key option. Do I have to be online to do all of this? Please help me.
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