I purchased Xbox live * month on my credit card from another email address. We were una...

GetHuman2326646's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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Before contacting them, items GetHuman2326646 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2326646's own words
I purchased Xbox live * month on my credit card from another email address. We were unable to recover our password for email: *****@***.com**We created a new email* password and had to pay another * month Xbox live from another credit card.**We will need a refund for March.*After the * month Xbox live is up for this new email, we can resume services.*In meantime, I will need a refund for the month of March ****
GetHuman2326646 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman2326646
Feb 28th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 110242 others
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GetHuman2326646 started working on this issue
Feb 28th 4:04pm