Xbox Customer FAQ

We're sorry to hear that you're experiencing this issue. There could be several reasons why your games are not visible on your account. Check your Xbox console's storage to make sure your games are installed. They also might be tied to a different Xbox account; ensure you're logged into the right one. If you have purchased these games and they aren't showing up in your library, you might need to “Refresh” your games and apps. If your games were there as part of a subscription plan, like Xbox Game Pass, they might be gone because the subscription has expired or the game is no longer available on that service. If all else fails, please reach out to Xbox customer support for further assistance.

We're sorry to hear you're having trouble with the Family Safety app on your Xbox. This may be due to various reasons such as a connection issue, software bug, or a mismatched setting in your Xbox. Ensure the Xbox and the Family Safety app are both updated to their most recent versions since this usually resolves many issues. Also, remember privacy and online safety settings can only be changed by a Microsoft account that has admin privileges. Lastly, make sure your Xbox is connected to the internet and restart the console which may fix potential glitches. If the issue persists, you might need to uninstall and reinstall the app.

To link your Xbox account to Bethesda.net, follow these steps: 1. Launch Game Pass and start the game that's associated with Bethesda (like Fallout or The Elder Scrolls). 2. In the game's main menu, there's typically an option to Log In / Link Bethesda.net Account. 3. You will receive a code. Go to the website https://bethesda.net/link and input the code provided. 4. If you're not already logged into Bethesda.net, you will be prompted to do so. If you don’t have an account, you can create one. 5. After confirming, your Xbox account will be linked with your Bethesda.net account.

To refund a subscription on Xbox, you would typically navigate to your Microsoft account's Service & Subscriptions page and select the subscription you want to refund. Check if the subscription is eligible for a refund as it depends on Microsoft's refund policy and the length of time since the purchase. If you're eligible, there would be an option to request a refund which you should select and then follow the prompts that come up. However, do keep in mind that not all purchases are eligible for a refund and it's generally applicable within 14 days of purchase and if you have not started to use the product or service.

If you've forgotten your password, you can reset it online. Visit accounts.microsoft.com and select "Sign in" and then "Forgot my password." Follow the instructions to reset your password. Once you've reset the password, use your new password to sign into your account on your Xbox Series S. Then you can transfer your games by using network transfer or an external hard drive. The games will redownload from cloud if you owned them digitally. Make sure both consoles are connected to the internet during this process.