My son was playing xbox he had a friend over and his friend proceeded to use a swear wo...

GetHuman2230244's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2230244's own words
My son was playing xbox he had a friend over and his friend proceeded to use a swear word to someone over the Xbox chat. The person he sent it to reported my son and he got banned for two weeks, I talked to my sons friend as well as his parents and he got sent home and will no longer be allowed to play Xbox with my son at our house. However my son is very upset as this wasn’t him who sent the swear word and he now can’t play with his other friends. I was wondering if there is anyway you could not ban him since I took actions to make sure this doesn’t happen again
GetHuman2230244 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman2230244
Feb 18th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 7 customers so far
Similar issue to 107237 others
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GetHuman2230244 started working on this issue
Feb 18th 2:22am