Assasins creed oddesy wont start. Game loads but when pressing A to start reverts back...

GetHuman-ronyulic's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman-ronyulic's own words
Assasins creed oddesy wont start. Game loads but when pressing A to start reverts back to home screen. Appears to be a profile saved game issue as I can play it if I use another profile. so two part questions:**) how do I fix the saved game under original profile? I cannot find any item in menu concerning cloud storage though game was constantly connected to live.**) can I transfer the saved games to another profile and how? It shows there is *.* mg of saved data under the first profile.*Can also call Ron Yulick ***-***-****. Thanks
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Xbox

Customer service issue
Reported by GetHuman-ronyulic
Feb 17th, 2019 - 8 mons ago
I have an issue with Xbox too
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GetHuman-ronyulic started working on this issue
Feb 17th 10:15pm